patient advocate - Carrollton, GA , USA, United States - Tanner Medical Center

Description

Job Description
The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and
patient guest satisfaction. They function as a non-clinical resource and liaison between the patient
and their family, and the hospital and community it serves. They ensure patient rights are respected,
promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit
for feedback to management and staff on issues related to patient satisfaction.


Education
High School Diploma or GED


Experience
Six months of related experience


Qualifications
*Experience in a hospital environment or customer service preferred.

• Bilingual preferred.
• Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating

to patient care.

• Knowledge of Patient Rights Responsibilities, Joint Commission standards, and centers for Medicare

Medicaid regulations.

• Ability to maintain confidentiality of sensitive verbal and written information
• Working knowledge of windows-based office software, computers, and operating systems

All Locations
Tanner Hospital Carrollton-C0001; Tanner Hospital East Alabama-E0001; Tanner Hospital Villa Rica-V0001; Willowbrooke Hospital-W0001; Tanner Hospital Bremen-B0001