- Provide remote and on-site support for customer support requests and technically complex service calls.
- Document troubleshooting and repair steps taken and final resolution.
- Lead and implement hardware and software system changes on small service projects.
- Direct customer, subcontractor, internal resource communications.
- Manage and prioritize the remote support queue, technician assistance calls and small addition service projects.
- Maintain current and accurate documentation of systems.
- Coordinate service activities with appropriate parties internally and externally.
- Provide accurate account of work completed and parts utilized for billing purposes.
- Perform all work in a manner consistent with policies, procedures, and standards.
- Typical job training requires field presence during implementation.
- Travel target 15%.
- Perform other duties as assigned.
- Bachelor's degree preferred or 4 years of experience in control system engineering.
- 2 years of experience remotely supporting security automation systems.
- Working knowledge of Allen-Bradley, Omron, or other PLCs.
- Working knowledge of Wonderware Intouch or similar HMI software.
- Working knowledge of Ethernet networks and networking.
- Experience using AutoCAD or similar CAD software.
- Skills or experience using Microsoft Office applications including Outlook, Word, Excel, and Access.
- Ability to be creative and resourceful in obtaining solutions to uncommon applications.
- Ability to effectively work independently and in a team atmosphere.
- Strong organization skills, time management, and attention to detail.
- Proficient verbal and written communications skills.
- Ability to manage multiple priorities within a fast-paced environment.
- Customer focus and a strong commitment to client satisfaction.
- Desire to work in a very hands on environment.
- Highly competitive salary
- Company training and industry leading certification program
- Company Vehicle
- Company Cell Phone
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more
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Service Engineer - Fishers, United States - Securitas Electronic Security Inc
Description
Securitas Technology, (ST) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.ST offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the ST Difference, serving
countless long-term clients with solutions and services that protect their people, customers, and assets. This position will provide technical support for electrical control and automation systems use in the corrections industry. The incumbent will need to be able to remotely troubleshoot and program large complex systems including PLCs, intercom, enterprise video, networking, IP devices and other various components.
Due to the number of different manufacturers and legacy systems, the incumbent will need to be a fast learner on unfamiliar products. The incumbent will work directly with customers in addition to supporting internal technicians. The incumbent will be responsible for promptly addressing customer requests and documentation of troubleshooting/programming along with steps taken and final resolution, escalation and/or quotation request. The incumbent will interface and coordinate with the customers, subcontractors and other internal resources for scheduling and be responsible for managing and prioritizing the remote support queue and technician assistance calls.
This position will work closely with Customers, Project Engineers, Subcontractors, Service, Sales and other Internal Departments.
Responsibilities:
Qualifications:
SES offers comprehensive benefits including:
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
