- High School Diploma or equivalent
- Customer Service 2+ years preferred
- Front Desk: 1 year (Preferred)
EOE/M/F/D/V/SOWe participate in E-Verify
Source: Hospitality Online
-
Front Desk Agent
3 weeks ago
Signature Anaheim Maingate Anaheim, United StatesJob Description · Job DescriptionWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. · Responsibilities: · Register and assign rooms to guests · Confirm phone and online rese ...
-
Front Desk Agent
3 weeks ago
J street Management CA LLC Anaheim, United StatesJob Description · Job DescriptionRepresents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special ...
-
Front Desk Agent
3 weeks ago
The Anaheim Hotel Anaheim, United StatesGeneral Description: · - Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish. · - To have adequate communication with all departments via phone and or radio, to ensure guests are assisted and satisfied with all ...
-
Front Desk Agent
1 week ago
The Westin Anaheim Resort Anaheim, United States**GENERAL DESCRIPTION**: · Responsible for processing all guest check-ins/check-outs, confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including r ...
-
Front Desk Agent
3 days ago
The Viv Hotel, Anaheim, a Tribute Portfolio Hotel Anaheim, United States Full timeLooking to work at a magical place? Located just a short drive from Disneyland, at the Hotel Viv Anaheim we create moments of unexpected wonder for our guests and our associates. We have an immediate opening for an energetic, outgoing and experienced individual to join our front ...
-
Front Desk Agent
4 weeks ago
Residence Inn at Anaheim Resort CC Anaheim, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
6 days ago
The Westin Anaheim Resort Anaheim, United States Full timeGENERAL DESCRIPTION: Responsible for processing all guest check-ins/check-outs, confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolvi ...
-
Front Desk Agent
2 days ago
Quality Inn and Suites Anaheim, United States**Quality Inn and Suites** is looking for friendly, outgoing, and motivated individuals to join our Front Desk team at **Anaheim, CA**. · **Responsibilities**: · - Greeting and checking in guests · - Answering phones · - Scheduling appointments · - Checking guests in and out to t ...
-
Front Desk Agent/night Auditor
4 days ago
Hansji Corporation Anaheim, United States**JOB SUMMARY**: · The Guest Service Agent/Night Auditor is responsible for providing attentive, courteous service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Agents are responsible for all reservation inquiries during th ...
-
Front Desk Agent/night Audit
4 weeks ago
Best Western Hotels and Resorts Anaheim, United StatesRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the ...
-
Front Desk Agent Holiday Inn Express
1 week ago
Nara Hotels, Inc. Anaheim, United StatesWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...
-
Extra Space Storage Anaheim, United StatesAccurate pay range: $17.00-$19.00 plus monthly incentive opportunities. · Will work between multiple stores in the district. · This location is closed on Sundays. · Bilingual Spanish preferred. · Day shift only: Office closes at 6pm. · As an Assistant Store Manager , you wi ...
-
Front Desk Supervisor
3 weeks ago
Courtyard Anaheim Conv. Ctr Anaheim, United StatesJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Guest Service Agent
2 weeks ago
Embassy Suites by Hilton Anaheim North Anaheim, United States Part time· Overview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Yo ...
-
Guest Service Agent
1 week ago
Holiday Inn Hotel & Suites Anaheim Anaheim, United States Part time· Overview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Yo ...
-
Guest Service Agent
1 week ago
Holiday Inn Hotel & Suites Anaheim Anaheim, United States**Overview**: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Your Growth Path** · Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales ...
-
General Manager
3 weeks ago
Lodging Dynamics Anaheim, United States**Element Anaheim** · **OVERALL RESPONSIBILITIES**: · The General Manager functions as the primary strategic business leader of the hotel with responsibility for all aspects of the operation. They ensure implementation of the brand service strategy and brand initiatives with the ...
Front Desk Agent - Anaheim, United States - The Anaheim Hotel
Description
General Description:
· Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish.
· To have adequate communication with all departments via phone and or radio, to ensure guests are assisted and satisfied with all their needs.
· Assist the staff with back office administrations, this includes: sales, marketing, reservations, & revenue with tasks.
To oversee the day to Day operations of the Hotel Front Desk & Office, and when the Manager is vacated the premises to manage the entire property Bell Department, Concierge and Reservation.
Work Requirements:
Responsible for training Front Desk Agents in all aspects of the Front Desk responsibilities, Opera/Visual Matrix, and company standard operating procedures.
Maintain a great attitude at all times
Actively practice's and utilizes H.E.A.R.T steps during guest interactions.
Willing to work on weekends and possibly increase the hours during summer season.
Great communication skills, is a team player and have the ability to multitask.
Must have professional demeanor and appearance.
Help to generate ancillary revenues though posting of parking, cribs, roll away beds, & upgrades
Maintains hotels policy's in a friendly and efficient manner.
Ensure the smooth and efficient operation of the hotel during the shift
Sign Keys Out and manage a Cash Drawer
Check personal inbox and or emails
Ensure lobby music is set to appropriate level
Stock the Front Desk with necessary supplies
Audit Disneyland tickets and City Passes daily
Audit guest mail boxes and contact guests who did not receive breakfast coupons from the day prior
Block rooms for special requests and VIP guests
Audit Disney packets and investigate packets with prior arrival dates
Completion of the high balance report
Bucket Check (Rate, Departure Date, Initials, Signatures, Vouchers, Parking, Credit Card Authorizations)
Update the queue and search for available rooms
Pass on information between shifts
Communicate with on-coming shifts
Read through Group Reservations and prepare all arrivals according to group contract
Ensure all departures have been taken care of and cleared out of the system by 1pm
Ensure all queued reservation have key packets and registration cards.
Ensure the queue is being updated as rooms become available
Thoroughly read the memo binder and the group reservations binder.
Reconfirm pre-blocked rooms are in accordance to the special request report. Sign the report and place it in the night audit drawer.
Post all Disney tickets, waters, damage to the rooms, and any other amenities.
Ensure that breakfast coupons are delivered to guests.
Count drawer, close out drawer, print end of shift report, verify amounts, and drop cash.
Respond to and resolve any guest issues or emergency situations.
Projects need to be handled in a professional, friendly, and courteous manner to guests at all times.
Report to work on time and in uniform as designated by the company.
Assure training practices are done correctly and are followed per hotel policies.
Enforce hotel policies and regulations
Maintain an organized and neat lobby
Physical Requirements:
Must be able to lift up to 10 pounds occasionally and/or negligible amounts weight frequently or constantly: to lift, carry, push, pull or otherwise move objects.
Flexible and long hours sometimes required.
The job description is not an exclusive or exhaustive list of all job functions that employees in this position may be asked to perform from time to time
Experience Desired But Not Required:
