PM Coordinator - Oakdale, United States - Motion & Control Enterprises

Motion & Control Enterprises Oakdale, United States

1 week ago

Description

Job Description

SUMMARY

The PM Coordinator is responsible for implementing preventative maintenance and managing the preventative maintenance contracts.

DUTIES AND RESPONSIBILITIES

Answers incoming calls regarding PM
Reviews customer accounts for upcoming PM dates
Calls customers to get approval for ordering parts for PM service
Responsible for data entry in the system (updating point of contact, etc.)
Verifies contract information against service history to ensure accuracy
Aligns specific customer PM's together
Requests equipment inventory lists from customers
Removes non-existing equipment from PM contracts or adds missing equipment
Adjusts master parts lists as needed
Works closely with customer service representatives on quotes, purchase order issues to amend parts orders
Works closely with Inside Sales to start PM contracts on machines they are currently selling
Notifies appropriate sales staff when a contract is established for new machines sold
Collects start-up sheets form technicians after equipment start-up
Submits completed start-p sheets to PEM to register warranty
Modifies PM contracts when technician notes a recurring parts issue
Works closely with the Inventory Manager on all parts issues
Sends customer surveys to customer after service appointment is completed, gathers and records this data
Follows up with any customers who expressed having a negative experience, works with the Service Team to find resolutions
Notifies the Central Dispatcher when a new machine is started up, add the machine to a PM contract
Performs other related duties as assigned

QUALIFICATIONS

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Excellent organizational skills and ability to prioritize assignments under tight deadlines
Keen sense of accuracy and attention to detail
Ability and willingness to work overtime when required.
Highschool Diploma or GED
Computer skills required: Microsoft office suite

WHAT WE OFFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

Medical, dental, and vision coverage
Company paid life and AD&D coverage
Company paid short- and long-term disability coverage
Voluntary benefit products
401(k) retirement savings plan with a generous company match
Generous PTO allowances and paid holidays
Tuition reimbursement
Employee Assistance Program (EAP)
Parental Leave

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