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Customer Care Representative - Tempe, United States - Lennar Corporation
Description
Location:
Location:
Customer Care Representative in Tempe at Lennar Homes **Location:**
**Experience:**
3 years **Job Description**
**Overview**
**POSITION SUMMARY:**
Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
**Responsibilities**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
Pre-walk home sites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days
Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days
Provide accurate and timely information to Customer Care Manager on progress and scopes of work
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials
Participate in emergency on call rotation service schedule
Work with Customer Care Manager on special projects as needed
Participate and attend department meetings
Keep accurate service request logs and documentation of all work performed
Perform all other duties as assigned
**Qualifications**
**EDUCATION AND ADDITIONAL REQUIREMENTS:**
Minimum three (3) years in customer care, sales or related field experience required
High school diploma or GED preferred, but will accept equivalent work experience
Valid drivers license
Maintain regular attendance and punctuality relative to daily work schedule is required
Excellent communication skills, verbal and written
Basic skills in Microsoft Office
Strong organizational and interpersonal skills
Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
Follow directions from a supervisor
Understand and follow work rules and procedures
Accept constructive feedback
Team player
***PHYSICAL REQUIREMENTS:***
***Requires the ability to work eight hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.***
***#cb***
**Type**
Regular Full-Time
**Job Requirements**
