Customer Care Representative - Scottsdale, United States - Brookfield Properties

Brookfield Properties
Brookfield Properties
Verified Company
Scottsdale, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Location

Scottsdale N. Scottsdale Road, Suite 290


Business

As part of Brookfield Asset Management, one of the leading alternative asset managers globally, we leverage our resources to bring a fresh perspective, unmatched creativity, continuous innovation, and robust ESG practices to revolutionize the planning, development, and management of properties worldwide. From office spaces and retail establishments to residential complexes and mixed-use buildings, we are completely transforming the real estate landscape.

At Brookfield Residential, a prominent land developer and homebuilder in North America under the Brookfield Properties umbrella, our core objective is to craft exceptional living spaces.

From creating award-winning communities to constructing well-designed homes and commercial properties, we are dedicated to curating exceptional life experiences for all our stakeholders.


Job Description

Your Team

The Customer Care Representative plays a vital role in managing daily operations within the community. Serving as the primary point of contact for customer inquiries post-sale, this individual handles various tasks such as warranty claims, marketing support, and general consumer concerns. Reporting to the Customer Care Field Manager and Director, their primary focus is ensuring customer satisfaction to foster loyalty and generate repeat business.

A passion for our products and services, along with a deep understanding of the Brookfield mission, are crucial for delivering an unparalleled homeowner experience.


Your Key Deliverables

  • Collaborate with the construction team to uphold Brookfield Residential quality standards during Preorientation Walks.
  • Participate in the Orientation and Welcome Home Tour process to ensure a smooth transition for homeowners.
  • Demonstrate expertise in warranty guidelines and oversee compliance during the review of customer warranty items.
  • Manage work orders efficiently in alignment with homeowner commitments.
  • Supervise and validate corrective repairs by trade contractors, ensuring timely and cost-effective completion.
  • Maintain positive customer relations through proactive outreach initiatives.
  • Participate in the Homeowner Extended Care Program by providing maintenance training and assistance.
  • Approve trade partner invoices and manage documentation processes.

Must Haves

  • Minimum 2 years of Customer Service experience, preferably in the building industry.
  • Customer-centric approach with strong communication, negotiation, and problemsolving skills.
  • Ability to multitask, exercise good judgment, and manage time effectively.
  • Team player with excellent interpersonal skills.
  • Attention to detail and accuracy are paramount.
  • Proficiency in basic hand tools for minor adjustments and repairs.
  • Physical agility for fieldwork and daily travel requirements.
  • Familiarity with mobile technology such as smartphones and laptops.

Nice to Haves

  • Bilingual proficiency in Spanish, Mandarin Chinese, Korean, or Vietnamese is advantageous.

Your Opportunity

If you're enthusiastic about joining a dynamic team committed to excellence and innovation in the real estate industry, we welcome your application.

More jobs from Brookfield Properties
See all jobs of Brookfield Properties