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Stuart

    Service Desk Specialist - Stuart, United States - Indotronix International Corporation

    Indotronix International Corporation
    Indotronix International Corporation Stuart, United States

    2 weeks ago

    Default job background
    Upper Management / Consulting
    Description

    Customer Service:
    a. Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. Staff must also document their diagnostic steps and communications with the customer as they troubleshoot the reported problem.

    b. Investigation and use of a knowledgebase are required to find the correct solution. Staff follow‐up with all customers to ensure a good experience is received. Ability to communicate effectively and professionally with members at all levels.


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