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    IT Operations Manager - Richmond, United States - Baskervill

    Baskervill
    Baskervill Richmond, United States

    3 weeks ago

    Default job background
    Description
    Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland. Our Richmond office is currently looking for an experienced IT Operations Manager

    to oversee the day-to-day activities of the IT department. This includes providing technical support, ensuring the reliability and availability of systems, and maintaining system security.

    The IT Operations Manager will also work in close collaboration with other departments and teams to ensure that the IT infrastructure is able to meet the changing needs of the business.

    The ideal candidate will have fantastic leadership skills and have a strong background in IT operations.


    What youll be doing:
    Monitor system/network performance and ensure availability and reliability across multiple office locations; troubleshoot infrastructure as necessary
    Establish and maintain security protocols and policies, ensuring company and client data are protected at all times; assist director with enforcing IT policies
    Develop and implement IT initiatives, projects, and solutions
    Liaise with vendors, suppliers, and other external parties
    Stay up to date with the latest technologies and IT trends
    Ensure compliance with applicable laws and regulations
    Provide second-level support to users, including troubleshooting and desktop application support
    Train and mentor team members
    Manage and coordinate IT staff

    Manage data backup operations ensuring all required file systems and data are successfully backed up and/or archived to the appropriate media and/or facility; assist with disaster recovery.

    Apply OS and application patches on a routine basis
    Provide training/education to users as needed
    Performs other duties as assigned


    What youll need:
    Degree in Computer Science, MIS/IT or related field
    8+ years of experience in IT operations management, System/Networking Administration, troubleshooting or similar position
    Working knowledge of Microsoft Office 365 Administration
    Working knowledge of software, hardware, network architecture, Windows 10, Microsoft Server, and other IT systems
    Working knowledge of Active Directory Administration, SharePoint, VMware, Power Automate/Apps, Microsoft SQL Server
    Working knowledge of IT Security and Systems principles
    Proficient in working with different brands of Network Switching / Firewall and Router Architecture
    A+, Network+, and/or similar certifications highly preferred
    Demonstrates excellent customer service skills, patience, adaptability, and problem-solving skills
    Strong understanding and experience supporting computer systems, mobile devices, such as iPads, iPhones and other tech products
    Ability to troubleshoot, diagnose and resolve technical issues
    Exceptional verbal and written communication skills.
    Ability to stand, sit, walk, climb, reach, kneel for extended periods, and lift/move equipment up to 50 lbs.


    What we offer:
    Medical, dental, and vision insurance,
    Paid parental leave,
    401K match,
    Short- and long-term disability,
    Volunteerism opportunities and support,
    Paid personal time,
    Flex spending account,
    Signing bonus,
    Competitive salary commensurate with experience and skills.

    Baskervill is proud to be an equal opportunity employer M/F/Disability/Veteran, and drug-free workplace.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any protected status as defined by law.

    If you are disabled or otherwise unable to apply online please mail to: Job #ITM-L5 Baskervill, PO Box 400, Richmond VA

    #J-18808-Ljbffr
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