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Rochester

    Supervisor Operations - Rochester, United States - First Student Shared Services

    First Student Shared Services
    First Student Shared Services Rochester, United States

    1 week ago

    Default job background
    Full time
    Description

    First for a reason
    First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.

    About the Position

    The Operations Supervisor is in charge of all day-to-day field operations. This includes the field direction and guidance of all staff to maintain high levels of customer service and efficiency in a safe manner. The Ops. Supervisor is responsible for driver check-in processes, assignments of work, and mandatory overtime assignments if needed.

  • Communicates job requirements and responsibilities to drivers
  • Day-to-day counseling and evaluation reports to local management
  • Ensures drivers are performing assigned duties correctly and safely and that they meet all job-related specifications
  • Investigates incidents and accidents including on-the-scene accidents and assist drivers in preparing accident reports, OHSA reports, and any other safety-related documentation as required
  • Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments
  • Evaluates and monitors driver safety and performance as well as compliance with legal employment/labor policy matters.
  • Assists with the Driver recruitment process
  • Prepares operational reports/schedules and maintains accurate daily records of operations
  • May also be required to conduct road checks, routing, training, and other relevant tasks as required
  • Meets with all driver qualifications at location
  • Obtains CDL to operate vehicles at the location, maintains that license, and drives periodically
  • Any additional related tasks/duties as assigned

    • Qualifications

  • Supervisory capability with a diverse workforce
  • Proficiency using MS Office products including MS Excel and MS Word and Windows-based programs
  • Excellent written and verbal communication skills
  • Proficient with basic math skills
  • Previous transportation knowledge, an asset
  • Ability to multitask and work independently in a fast-paced/high energy environment
  • Exceptional customer service, problem-solving, decision making, critical thinking abilities

    • First for a Reason

    Benefits

    We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

    Diversity & Inclusion

    Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

    Professional Advancement

    Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America.

    Extensive Training

    Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

    Community Service & Impact

    Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Student in your community, you'll have a positive impact on others.

    Apply today and get your career on the road with First

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