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solution technician - Baltimore, United States - SONNY'S Enterprises Inc
Description
Overview:
The Solutions Technicians (ST) primary role is to support Diamond Shines combined customers by providing for their chemical needs. ST will work with Business Development Managers (BDMs) to properly install Diamond Shine products, correct cleaning/application issues and provide a reporting safety net for Key and National Accounts.
Responsibilities: Coordinate and help install Diamond Shine products for Key and National Accounts.
Accurately document setups, with cost per car and service reports.
Use Diamond Shines Customer Relationship Management (CRM) software to communicate activity with the team.
Build strong relationships with new and existing customers.
Work with team to address clients needs, concerns, and objectives.
Handle objections in a positive manner by clarifying issues, emphasizing agreements and working through differences to net positive conclusions for all.
Work with clients to solve their cleaning and application issues.
Provide next steps and action items for issues that can not be remedied in the field or are outside of the scope of work.
Conduct standard service calls on Key and National Accounts to ensure Diamond Shines standards and commitments are met.
Correctly report on customer retention activities by utilizing Diamond Shines support tools and CRM program.
Work with technical, marketing, and other internal colleagues to meet customer needs.
Participate in internal and external client debriefs.
Submit accurate weekly planning and bimonthly expense reports.
Control expense and stay within the planned yearly budget.
Test and accurately report on all new products.
Ensure that data is correctly entered and managed within the companys CRM protocol.
Provide technical training to our distributors and their staff.
Develop a thorough understanding of the company and distributors capabilities.
Understand and support the goals, purpose, and direction of Diamond Shine to enhance market performance.
Present a positive image that mirrors the core values of Diamond Shine.
Operate in a safe manner in accordance with published safety guidelines. Must wear appropriate PPE as per company guidelines and accordance with job duties.
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned
High School Diploma/GED preferred.
Three (3) years minimum of carwash service experience.
Preferred experience in working with a national distribution and direct sales network
Travel required.
Clean Driving Record & Valid Driver's License.
Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate whats next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource our PEOPLE We invite you to explore our opportunities and grow your career with us.
We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.
EEO Statement
Equal Opportunity Employer
Sonnys is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
