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Santa Rosa Beach

    Guest Relations/Reservations Manager - Santa Rosa Beach, United States - Benchmark Management

    Benchmark Management
    Benchmark Management Santa Rosa Beach, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Position Overview:

    Benchmark Management is seeking a dynamic and customer-focused individual to join our team as a Guest Relations Manager. The Guest Relations Manager will play a pivotal role in ensuring that our guests have unforgettable experiences during their stays, driving customer satisfaction and loyalty.

    Key Responsibilities:

    Guest Experience Management: Oversee all aspects of the guest experience, from pre-arrival communication to post-departure follow-up. Ensure that guests receive prompt and courteous assistance throughout their stay.

    Reservation Coordination: Coordinate reservations, including booking confirmations, guest check-ins, and check-outs. Work closely with the reservations team to optimize occupancy and revenue.

    Issue Resolution: Address guest concerns and complaints in a timely and professional manner, striving to achieve swift resolution and guest satisfaction.

    Team Leadership: Lead and motivate a team of guest services associates, providing coaching, training, and support to ensure exceptional service delivery.

    Relationship Management: Build and maintain strong relationships with guests, property owners, vendors, and other stakeholders. Act as a brand ambassador for Benchmark Management at all times.

    Requirements:

    Qualifications:

    · Proven experience in guest relations, customer service, or hospitality management

    · Excellent communication and interpersonal skills

    · Strong leadership abilities with a track record of team building and development

    · Exceptional problem-solving skills and the ability to thrive in a fast-paced environment

    · Familiarity with vacation rental management software (e.g., Airbnb, VRBO, HomeAway)

    Benefits:


    • Competitive salary commensurate with experience


    • Health, dental, and vision insurance


    • Paid time off and holiday pay


    • Opportunities for professional development and advancement within the company



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