- Always approach all interactions with guests and employees in a friendly and serviceoriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
- Checkin and checkout guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.
- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.
- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
- Be able to diffuse conflict or tense situations with guests.
- Must maintain a clean and safe work environment and report any safety issues to management immediately.
- Perform any other duties as assigned by management.
- Must have a high school diploma or equivalent.
- Minimum 1 year of customer service experience required, hospitality industry preferred.
- Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
- Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
- Knowledge of reservation and POS systems.
- Ability to work with computers and good knowledge of operating software preferred.
- Must be able to multi-task and be detail-oriented.
- Must be a team player.
- Ability to work independently with minimal supervision in a high degree of autonomy.
-
Guest Services Agent
1 week ago
Natural Retreats Santa Rosa Beach, United StatesJob Description · Job DescriptionNatural Retreats is hiring a Guest Services Agent to join our Santa Rosa Beach, FL team · Guest Services Agents support all destinations and brands in the Natural Retreats portfolio, and their primary role is to assist the Guest Services Manager ...
-
Vacation Rental Guest Service Agent
1 week ago
BeachWalk Vacations Santa Rosa Beach, United StatesJob Description · Job DescriptionBeachWalk Vacations, a 2018/2019/2020/2021 Best In Destin Readers Choice Award Winning company, is seeking a team member to fulfill the duties of the Guest Service Agent. We are a high-end Vacation Rental Company located in Santa Rosa Beach. The p ...
-
Guest Services Agent-30A Territory
1 week ago
RealJoy Vacations Santa Rosa Beach, United StatesAbout Us: · RealJoy Vacations aims to attract, hire, and cultivate the area's best talent · RealJoy Vacations, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our ...
-
Guest Services Agent-30A Territory
1 week ago
RealJoy Vacations Santa Rosa Beach, United StatesJob Description · Job DescriptionAbout Us: · RealJoy Vacations aims to attract, hire, and cultivate the area's best talent · RealJoy Vacations, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacatio ...
-
Ramp Service Agent
4 days ago
Atlantic Aviation Destin, United StatesJob Description · Job DescriptionWhy You'll Love This Ramp Service Agent Job · Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professiona ...
-
Guest Services Agent
1 week ago
Emerald Coast Vacation Rentals Destin, United StatesJob Overview: · The guest services team is the first point of contact for in-house guests and our property management team. The Guest Services Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, and follow up on compl ...
-
Director of Agent Services
1 week ago
Keller Williams Emerald Coast Destin, United StatesJob Description · Job DescriptionDirector of Agent Services is a Full-time, Hourly position. This position provides support to the market center agents and Team Leader/Broker. The DAS facilitates getting agents acclimated to the KW systems and tools. The DAS also oversees the off ...
-
Guest Services Agent
1 week ago
Emerald Coast Vacation Rentals Destin, United StatesJob Description · Job DescriptionJob Overview: · The guest services team is the first point of contact for in-house guests and our property management team. The Guest Services Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot bas ...
-
Front Desk Agent/Guest Services
3 weeks ago
Panhandle Getaways Destin, United States**Front Desk Agent/Guest Services** · **You are here** · Panhandle Getaways is looking for great full-time employees to join our Guest Services/Front Desk team. Ideal candidates should have terrific customer service skills, be able to greet guests with a smile, and consistently ...
-
Customer Service Agent, Cross Functional
3 weeks ago
Piedmont Airlines Panama City Beach, United States Part timeWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To co ...
-
Guest Services Agent-PCB Territory
1 week ago
RealJoy Vacations Panama City Beach, United StatesJob Description · Job DescriptionJob Overview: · We are looking for a friendly, self-motivated, team-player who is tech savvy, detail oriented and loves customer service · We are looking for friendly candidates who have excellent personal presentation and interpersonal skills. At ...
-
Guest Services Agent-Hybrid-PCB Territory
3 weeks ago
RealJoy Vacations Panama City Beach, United StatesJob Overview: · We are looking for a friendly, self-motivated, team-player who is tech savvy, detail oriented and loves customer service · We are looking for friendly candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability ...
-
Guest Services Agent-Hybrid-PCB Territory
2 weeks ago
RealJoy Vacations Panama City Beach, United StatesJob Description · Job DescriptionJob Overview: · We are looking for a friendly, self-motivated, team-player who is tech savvy, detail oriented and loves customer service · We are looking for friendly candidates who have excellent personal presentation and interpersonal skills. At ...
-
Enterprise Holdings Panama City Beach, United StatesGreet all customers using prescribed, appropriate dialogue as they arrive on the lot. Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. Advise and re Customer Service, Agent, Serv ...
-
Customer Service Representative
2 weeks ago
Mark Kinkade - State Farm Agent Santa Rosa Beach, United StatesPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
-
Junior Escrow Officer
3 weeks ago
Anywhere Real Estate Santa Rosa Beach, United States16258BR · **Junior Escrow Officer** · Santa Rosa Beach · Florida · **Job Description** · **Upward Title** is looking for a Jr. Escrow Officer in Santa Rosa Beach, FL · **What youll do:** · You are the key to home ownership. As a Jr Escrow Officer, youre the human link betw ...
-
Junior Escrow Officer
1 week ago
Anywhere Real Estate Santa Rosa Beach, United States**Upward Title** is looking for a Jr. Escrow Officer in Santa Rosa Beach, FL · **What you'll do:** · You are the key to home ownership. As a Jr Escrow Officer, you're the human link between our process and people. You're there at the beginning, reviewing contracts and following ...
-
Junior Escrow Officer
2 weeks ago
Realogy Santa Rosa Beach, United StatesAbout Us · Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby' ...
-
Junior Escrow Officer
2 weeks ago
Realogy Santa Rosa Beach, United StatesAbout UsAnywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby's In ...
-
Junior Escrow Officer
3 weeks ago
Realogy Santa Rosa Beach, United StatesAbout Us · Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby' ...
Guest Services Agent - Santa Rosa Beach, United States - Innisfree Hotels
Description
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Seaside Amelia Inn
Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
