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Valparaiso

    Customer Service Representative-warehouse - Valparaiso, United States - Adecco US, Inc.

    Adecco US, Inc.
    Adecco US, Inc. Valparaiso, United States

    3 weeks ago

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    Description

    **Work Location Radius: 15-20 Valparaiso, Indiana**

    **About Client: steel company**

    Team Requesting:

    Talent Consultant: Christina Mahmet

    Field Point of Contact: Zain Haddad

    Workforce Planning Manager: Alisa Hill

    Sales Executive: Zac Dressen

    Assignment Owning Office:

    Position Selling Points: (ex: Temp to hire, stay bonus, increase in pay after XX amount of time, Etc.)

    Temp -hire

    MUST HAVE UPDATED RESUME TO REVIEW

    Job Description: (Please add to the description - this is for our internal team to source and assess candidates)

    **PURPOSE OF THE JOB:**

    This position is one of the front line ambassadors for establishing and maintaining personal and professional relationships with potential and existing customers.

    Responsible for facilitating the servicing of customers and input of customer, services and product information into the E2 job shop computer system.

    Serves as a receptionist for shop visitors and phone callers and directs to appropriate company staff. Assists customers in clarifying their service and product needs.

    Facilitates assistance to customers by obtaining appropriate input or help from shop staff. Inputs new customer information into the E2 master customer profile. Inputs quoting information and generates "real time" quotes for requested services and products.

    Forwards quote requests at a certain dollar level to Sales department for processing. Inputs inventory information into E2 to ensure the maintenance of an accurate inventory count at all times. Generates a wide variety of reports available via E2.

    **PRIMARY JOB FUNCTIONS & RESPONSIBILITIES:**

    All duties and requirements are essential job functions unless otherwise noted.

    _ **RECEPTIONIST & CUSTOMER SERVICING**

    1. Greet customers and make appropriate referral to shop/company staff as needed.

    2. Assist customers in defining their service and product needs. Involve appropriate shop staff in helping customers define their needs.

    3. Answer telephone calls (as backup) and direct calls to appropriate shop/company resource or take message and deliver to recipient in a timely manner.

    4. Handle general telephone inquiries for information when appropriate (as backup).

    5. Provide general clerical assistance to shop/company staff as requested (filing, faxing, copying, etc.).

    _ **E2 DATA INPUT**

    1. Data input general information for all new and existing customers into the E2 master customer profile.

    2. Enter service and product data into the E2 quoting module and generate "real time" quote.

    3. Fax quote requests of greater than $5,000 to Sales department for follow-up.

    4. Enter baseline inventory count into E2 inventory module and spot checks accuracy of inventory information. Report and/or adjust discrepancies.

    5. Generate standard and special reports available via E2 system as requested by authorized company staff.

    6. Advise Plant Manager of technical issues regarding E2 program operations and assist in resolving these.

    Special Requirements or Call outs: (ex: standing for long hours, lifting requirements, etc.)

    Previous CSR/office experience. MUST HAVE UPDATED RESUME TO SEND TO CLIENT AND INTERVIEW WILL BE REQUIRED.

    Transportation/Parking Information (Is the client's site accessible by public transportation? Does client validate parking? Does client provide reimbursement for parking? Etc.)

    n/a

    Conversational / Qualifying Questions: ( Any interview questions you feel are helpful for your client. List things you would typically ask when interviewing candidates.)

    1. Do you have previous customer service experience?

    2. Are you able to work 8 hours per day?

    3. Are you able to work in a fast paced environment?

    Assignment Type: (CPE, LT Temp, ST Temp, Temp to Hire, Etc.)

    Temp-hire

    Hours: (ex: 12-hour shifts - 4:00AM-4:00PM )

    9am-5pm

    Is OT required:

    n/a

    PPE/Dress code: (list any PPE the candidate will need to provide. Ex: steel toed shoes)

    Business casual

    Talent Factory Delivery & Overfill: (ex: Direct Send (offer accepted), Field Review (Internal Submission), Field Review w/onboarding (Internal Submission + OB) + any overfill needs (ex: direct send - overfill by 10)

    Must have updated resume to send for review and interview will be required.

    Education/Certification Requirements:

    N/A

    Experience requirements: (ex: entry level, 5 years, etc.)

    Previous CSR/office experience

    Assessments Needed: (list any assess testing needed)

    n/a

    Background Exception (Y/N) (Is file attached to order file tap ?)

    N/a

    Do Not Return List? (Yes/No)

    N/a

    **Pay Details:** $17.00 to $18.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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