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    IT Support Specialist - Brockton, United States - Hancock Survey Associates

    Hancock Survey Associates
    Hancock Survey Associates Brockton, United States

    3 weeks ago

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    Description
    :


    Due to our continued growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations.

    This position will be based on our Marlborough, MA office with some travel to regional offices as necessary.


    QUALIFICATIONS:


    We are looking for an ambitious IT expert to help maintain our computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.


    RESPONSIBILITIES:
    Provide technical assistance with computer hardware and software
    Resolve issues for staff via phone, in person or electronically
    Perform hardware and software installations, configurations and updates as needed
    Resolve technical issues in a timely manner using available resources within the company
    Act as liaison to outsourced IT consultant
    Assist IT Manager with purchasing
    Configure Autodesk Civil 3D and Carlson software for technical and field staff
    Management company devices including smartphones, tablets and laptops
    Assist field personnel with remote data transmission and devices
    Assist in daily and monthly data backup protocol
    Assist with server expansion, data archiving and directory organization as necessary
    Maintain log of all devices, software and licenses
    Assist with all software installs, cloud access, etc.
    Assist with all communication protocol including email, videoconferencing and webinar
    Establish remote connection for off-site events

    REQUIREMENTS:
    Ability to interact with all levels of staff
    Dependable and detail oriented
    Strong troubleshooting and critical-thinking skills
    3 year's experience in IT support
    Bachelor's degree in computer science or related technology field a plus

    BENEFITS:
    Company Culture
    Great mentors and supportive environment
    Summer outing, golf tournaments and holiday party
    Casual Fridays and summer hours
    Gifts for years of service
    Company clothing
    Fitness challenges
    Safety clothing
    Personal protective equipment
    Professional Growth
    Membership dues for professional organizations
    Continuing education reimbursement
    Engineer-in-Training (EIT) and Surveyor-in-Training (SIT) reward program
    Professional license reimbursement (PE, PLS, PWS, SE)
    OSHA 10-Hour Safety Training
    Lunch & Learn sessions
    Student Loan Assistance
    Insurance
    Medical insurance
    Optional accident, cancer, and critical care coverage
    Supplemental life insurance
    Short-term and long-term disability insurance
    Commensurate with experience
    401(k) Match
    Paid Time Off
    Holidays
    Vacation time commensurate with experience
    Earned time off/sick time
    Paid holidays
    Jury Duty leave
    Paid Family and Medical Leave (PFML)
    Parking
    All Hancock offices have available parking

    ABOUT HANCOCK

    Hancock Associates is made up of talented surveyors, engineers and scientists dedicated to excellence in land/coastal development, construction and preservation.

    We have maintained our position as an industry leader through their investment in exceptional staff, state-of-the-art equipment/technology and acquisition of multiple surveying and engineering firms, and historical survey records dating back to 1852.

    Since 1978, Hancock Associates has been providing land surveying, civil engineering and wetland science services throughout Massachusetts, New Hampshire, Connecticut and Rhode Island.

    We value the long-term relationships they have with their clients served through their offices in Boston, Brockton, Chelmsford, Danvers, Marlborough, Newburyport, Palmer and Princeton, Massachusetts and Concord, New Hampshire.

    Our employees benefit from great mentors, a supportive work environment, generous benefits and a clear path to career advancement.

    EQUAL EMPLOYMENT OPPORTUNITY

    Hancock Associates provides equal employment opportunities by recruiting, hiring, training and promoting employees without regard to race, color, religion, creed, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity/expression, disability, handicap, military obligations, veteran status or any other category protected by law.


    VALUING AND MANAGING DIVERSITY
    Hancock Associates believes that workforce diversity is essential to the Company's growth and long-term success.

    By valuing and managing differences at work, Hancock Associates maximizes the potential of all employees while increasing employee and customer satisfaction.

    Location(s):

    Boston, Chelmsford, Danvers, Marlborough, Palmer and Princeton, MA
    Location(s):

    Boston, Marlborough, Palmer and Princeton, MA
    Location(s):

    Boston, Chelmsford, Danvers, Marlborough and Palmer, MA
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