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    IT Support Specialist - Plymouth, United States - InfiCare Solutions

    InfiCare Solutions
    InfiCare Solutions Plymouth, United States

    2 weeks ago

    Default job background
    Contract
    Description
    *Role:: DSS L2 -Window 11 Upgrade**Location: Plymouth MA**Need Mid Level Resources**Onsite**Here is the updated JD for the DSS L2 Windows 11 upgrade role.

    *Responsibilities:
    • OS deployment and application using SCCM and Intune.
    • Experience with the Windows 11 process of refreshing machines, and shipping out equipment.
    • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
    • Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
    • Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
    • Perform deskside hardware and software assessments to ensure compatibility with Windows 11.
    • Participate in the migration process by deploying Windows 11 on user machines according to established procedures.
    • Transfer user profiles, data, and settings to the new environment.
    • Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed.
    • Provide end-user training on the new features and functionalities of Windows 11.
    • Document all support interactions and migration progress for future reference.
    • Maintain a positive and professional demeanor while working with users during the migration process.
    • Must be a self-starter and have good organizational skills.
    • Good at troubleshooting skills and imaging
    • Experience with the Ivanti ticketing tool will be a plus.
    • Monitor and analyze gap-building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching.
    Required Technical and Professional Expertise

    • 6 + years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix.
    • 2 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
    • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
    • Understanding of Windows 11 new features, feature updates, and industry best practice processes.
    • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
    • Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
    • Active technical certifications would be an asset.
    • ITIL-Foundation and Agile experience an asset.
    #NHC1


    Job Type:
    Contract


    Pay:
    $ $29.00 per hour

    Expected hours: 40 per week


    Experience level:

    • 10 years
    • 11+ years
    • 6 years
    • 7 years
    • 8 years
    • 9 years

    Schedule:

    • 8 hour shift

    Experience:

    • Desktop support: 6 years (Preferred)

    Work Location:
    On the road
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