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McAllen

    Customer Care Manager - McAllen, United States - Lineage Logistics

    Lineage Logistics
    Lineage Logistics McAllen, United States

    3 days ago

    Default job background
    Full time
    Description

    Position: Office Department Manager

    Company: Lineage

    Lead a team of office department employees, overseeing general office tasks and customer service activities such as contract finalization and customer onboarding.

    KEY DUTIES AND RESPONSIBILITIES

    • Supervise, train, and provide feedback to direct reports to ensure efficiency and effectiveness
    • Resolve daily customer service issues, including data entry errors and complaints
    • Coordinate with Operations Manager to streamline communication with the warehouse for timely truck turnovers and accurate goods handling
    • Manage record retention for bill of ladings, proof of deliveries, invoices, and accounting credits
    • Optimize office productivity through resourceful utilization of tools

    ADDITIONAL DUTIES AND RESPONSIBILITIES

    MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

    • Strong interpersonal and communication skills across all organizational levels
    • Proficient in Microsoft Office Suite and general computer skills
    • Ability to comprehend and apply company policies and procedures
    • Excellent organizational and multitasking abilities
    • Effective conflict resolution skills for sensitive matters
    • Flexibility to work varied schedules, including weekends if necessary

    Begin your career journey with Lineage through this impactful role. Success opens doors to higher responsibilities and advancements, contributing to our mission of being the premier employer in the industry. At Lineage, every team member is integral to fulfilling our customer commitments daily. We foster growth and learning, valuing your input and ensuring your continuous development as our business expands. The dynamic environment at Lineage is stimulating and fulfilling, built on a foundation of mutual respect and care for our team.

    Lineage is an equal opportunity employer, dedicated to upholding workplace fairness and complying with anti-discriminatory laws at all levels. We uphold a non-discriminatory hiring policy based on merit, excluding factors such as race, age, nationality, or disability status in accordance with state and federal laws.

    Benefits

    Lineage offers secure, dependable workspaces, along with medical, dental, life, and disability insurance coverage. Additional benefits include a 401k retirement plan, paid time off, eligibility for annual bonuses, and at least 7 holidays per year.

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