
Danica Gonzalez
Customer Service / Support
About Danica Gonzalez:
Dependable, Self-motivating person who will work hard at anything I want and need to accomplish. A punctual team leader with top-notch abilities in planning, managing, evaluating work and ensuring every client, both internal and external, have a positive experience. I am highly qualified in service-based positions requiring an emphasis on customer/client satisfaction in a fast-paced environment. Throughout my business career, I have learned a great amount of responsibility and drive to get things done on time. Currently I am a results-driven property manager, experienced in managing all aspects of the property independently.
Experience
- Manage day-to-day requirements of property.
- Establishes rental rate by surveying local rental rates, calculating overhead costs, depreciation, taxes, and profit goals.
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services.
- Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
- Always have an excellent/positive customer service attitude.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
- Manage all property personnel (landscapers, cleaning crews, etc.)
- Collect all rents, other charges and miscellaneous income.
Education
- Company Processes
- Creative problem solver
- Quick learner
- Personal development
- Team leadership
- Strong verbal communication
- Extremely organized
- Accurate money handling
- Goal-oriented
- Paperwork/ reports
- Business phone calls
- Excellent customer service skills
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