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    Part Time Client Care Coordinator - Knoxville, United States - Home Instead Senior Care

    Home Instead Senior Care
    Home Instead Senior Care Knoxville, United States

    3 weeks ago

    Default job background
    Part time
    Description


    Part Time Client Care CoordinatorDo you enjoy working with people? Are you organized and want to work for the industry leader in non-medical care? Are you motivated and want a great team to work with? Home Instead is looking for an individual to join our administrative team in our mission to enhance the lives of aging adults and their families.

    The Client Care Coordinator manages quality assurance with one-on-one relationship building with our clients and CAREGivers.

    The Client Care Coordinator performs a variety of duties that relate to client care including client/caregivers' introductions, care consultations(meetings) with potential clients and family members, and quality assurance visits with existing clients.

    Home Instead uses the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored care plan.

    We continuously evaluate our clients' needs through ongoing communication and visits to ensure high-quality care, client satisfaction and retention and opportunities to increase service hours.

    We are looking for a motivated team player to work with clients and CAREGivers to provide both the best care possible and a strong work environment for all our employees.


    Who you are:

    Client First Attitude:
    You're dedicated to putting clients at the heart of everything you do, ensuring they receive the best care and support possible

    Warm and Empathetic Nature:
    Your genuine care and understanding create a comforting environment, making the clients feel heard and cared for

    Organization Guru:
    You excel in navigating multiple tasks and responsibilities with ease

    Effective Communicator:
    Your excellent communication skills allow you to connect with clients, caregivers, families, and key players


    Benefits and Perks:

    Work-Life Balance:
    Enjoy a balanced life with paid time off


    Holiday Cheer:
    Celebrate and spend time with loved ones with nine paid holidays throughout the year

    Professional Growth:
    We invest in your career development with professional development learning, empowering you to expand your knowledge and skills

    Bonus:
    Sign on bonus of $500 Fun, Supportive and family-oriented work environment with awesome co-workers

    Primary Responsibilities:
    Ensure the company's policies and procedures and standards/regulations are followed.

    Create and maintain client care plans daily with an emphasis on creating high quality care plans and developing extraordinary relationships with client and family members.

    Meet with potential clients and family members to discuss their needs and provide solutions.

    Be present at the first shift for each client to update their care plan and assure understanding from both the client and caregiver.

    Provide leadership. Give encouragement, support, and recognition needed for the caregiver whose position involves responsibility, and often, emotional strain. Field Care Pro calls about client needs and or concerns and provides consistent follow-up and follow-through. Work with other team members to coordinate various aspects of client's care. Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues, caregivers, and referral providers/care providers.


    Excellent Customer Service:
    You genuinely believe the customer is always right and will take all measures to ensure their satisfaction. Fast, efficient, and creative in solving problems relating to people and logistics.

    Must be extremely flexible and able to "go with the flow" or change direction in a very fast changing environment.

    Daily planning and prioritizing client and office needs using fluid and detailed organizational skills. Driving personal vehicle to and from client's homes, and the office.

    Must upload resume when applying, or send resume to [email protected] Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

    In addition to federal law requirements, Home Instead complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company conducts business.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


    Job Type:

    Part-TimeThis job is:
    Open to applicants who do not have a college diploma. Each Home Instead office is independently owned and operated franchise of Home Instead Inc.

    , an Honor Company Position InformationTitle:

    Part Time Client Care Coordinator ID:1131Please note that this is the job board for the franchise office located at 4635 Chambliss Ave, Knoxville TN Each Home Instead franchise is independently owned and operated.

    To find a franchise near you, please visit the Careers page.
    For job related questions please call the franchise office at
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