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Head of Regional HR Service Delivery, North America - Atlanta, United States - Taleo BE
Description
Head of Regional HR Service DeliveryYou will accomplish this in partnership with direct and matrix aligned teams of talented professionals and through effective stakeholder engagement and change management processes.
This position is an in-office role, 3 to 4 days per week, and will be based in either the Atlanta office, the Houston office, or the New York City office.
This Role Might Be For You IfYou are an inspiring operational leader familiar with vendor provided shared services, transformational change and opportunities, can balance global standardization and regional process simplification, and are looking for an opportunity to help grow and build the next generation of HR services.
You believe in the mindset of enabling employees through a culture of teamwork, recognition, and continued career development and thrive in a dynamic environment.
You lead by example by developing a high performing consistent team delivering processes and results for operational excellence, across the HR portfolio of services.
A Typical Day Might IncludePartnering with HR stakeholders across the organization on business changes impacting people information and organizational structures.
Brainstorming solutions, remedying issues and/or escalations, identifying operational improvement opportunities within HR or with key partners, e.g. IT, finance, etc.Developing the team with new skills and methodologies for Operational excellence and delivery.
Partnering with our vendors on ability to ensure accurate transaction processing and employee support, while evaluating opportunities for greater effectiveness and efficiencies.
Key skill sets required -8+ years of leading, managing, and growing HR Operations and HR Service Delivery.Strong stakeholder management skills, ability to develop and maintain effective working relationships across all levels of an organization, especially senior level leaders.
Experience leading an effective HR Service Delivery team with a proven track record in HR Operations for a global organization.
Experience with architecting, developing, and implementing solutions to deliver end to end, globally aligned HR services with a priority on effective, scalable, and resilient solutions.
Drives accountability of our outsourcing providers to deliver HR operational excellence across all domains in HR, including performance metrics, financial targets, and SLA management.
Leverages a data driven approach utilizing key metrics to help assess organizational and vendor performance, including priority improvement areas.Partners closely with internal and external stakeholders to align processes, systems, and metrics with performance objectives.
Ability to build and develop positive relationships and ensure ongoing support and buy-in to enable the integration and centralizing of various processes.
Experience leading and influencing in a highly matrixed organization and of program ownership and management. Strong international HR experience highly desirable.Bachelor's degree and or equivalent preferred.
Strong customer service and partner mindset.
Experience with Workday and ServiceNow.
Comfortable with flexing and adapting to changing priorities and with working with a globally distributed team.
Excellent organizational skills, high attention to detail, and an ability to complete competing priorities efficiently.
Exceptional oral and written communication skills.
Veterans are encouraged to apply.
The base salary range for this position in New York City is $140,000-$174,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.
In addition, were proud to offer a range of competitive benefits, a summary of which can be viewed here:AIG Benefits Overview.#LI-MM1#LI-MD1A look at our BenefitsWe're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.
We provide a variety of leaves for personal, health, family and military needs.For example, our 'Giving Back' program allows you to take up to 16 hours a year to volunteer in your community.
Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers.
We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity EmployerAmerican International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation.
At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
HR - Human ResourcesEstimated Travel Percentage (%): No Travel
Relocation Provided:
NoAIG Employee Services, Inc.#J-18808-Ljbffr
