- Partner with practice group leaders and business professionals to strategically evaluate and identify needs, resources, and areas of opportunities for institutional clients.
- Spearhead annual and quarterly review deliverables that highlight milestones and successes, improved efficiencies, DE&I progress, pro bono projects, goals, and initiatives.
- Collaborate with firm's practice groups to coordinate fee negotiations and responses, and track utilization throughout the year.
- Manage project budgeting/forecasting and comparison against actual time and billing, as well as project calendaring, timeline, and milestone development.
- Collaborate with other administrative departments, such as Diversity Equity & Inclusion to track and coordinate efforts aligned with assigned clients.
- Review firm's joint pro bono opportunities to heighten visibility and identify client opportunities.
- Manage annual calendar and applicable deadlines for specific institutional client relationships and coordinate events.
- Collaborate with legal personnel department to explore and coordinate secondment opportunities.
- Lead internal client team calls, including setting the agenda and developing presentation materials.
- Serve as point of contact for the institutional client management team, preparing communications to internal teams; coordinating new processes and improving existing processes; managing online informational tools including team profiles and client feedback mechanisms.
- Work with Continuing Legal Education (CLE) team to identify and track opportunities for assigned clients.
- Coordinate client events and planning, including invite list development, marketing/promotion, vendor selection and management, execution and post-event participant engagement (i.e. Meet & Greet, Client Appreciation).
- Collaborate with attorney and paralegal teams to compile and disseminate data/summaries reports; prepare presentation materials as needed.
- Excellent customer service orientation with superior communication and interpersonal skills, including the ability to engage effectively with both external and internal clients at all levels.
- Experience with account management or key client programs within professional services organization.
- Demonstrated ability to deliver high-quality work and maintain a strategic client service focus.
- Ability to build and maintain collaborative relationships, and aptitude for building consensus and facilitating change.
- Excellent project management, financial management, organizational skills, and attention to detail.
- Highly motivated, proactive self-starter that demonstrates ownership, commitment to the job, initiative, and strong work ethic.
- Demonstrated sound judgment and discretion as to confidential and sensitive matters.
- Understanding of professional services industry, especially large practices.
- Ability to work independently and as a collaborative member of a team.
- Ability to travel as needed.
- Proficiency in Microsoft Office Suite applications (Word, PowerPoint, Excel and Outlook), with the ability to learn new software applications quickly.
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Senior Client Relationship Manager - Silicon Valley, United States - Fenwick & West LLP
Description
Job Description Summary:
Fenwick is seeking a Senior Client Relationship Manager who will be responsible for establishing, building, and strengthening the firm's relationship and connection with the firm's institutional clients.
The Senior Manager will work with partners, matter teams, and clients to manage all aspects of the relationship for one or more major clients.
This role will lead the project management, budget management, client care, and milestone tracking across practices for specific clients.The Senior Manager will collaborate with finance, marketing, knowledge and innovation, diversity, docketing, marketing, records, IT, pricing, and legal project management teams to meet these goals.
This position can be based in any of our U.S. office locations.Job Description:
Desired Skills and Qualifications:
Reporting to the Senior Director of Practice Management, the ideal candidate will have 8+ years of experience; account management and/or customer relationship management experience in a law firm or professional services environment; experience servicing clients in the technology sector a plus; bachelor's degree required; CPA, MBA or JD preferred.
Benefits and Compensation Details:
At Fenwick, we believe that our partners and employees are our most important asset.
Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program.
We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing.
The anticipated range for this position is:
$159,000 - $207,000
Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
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