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    Client Relationship Manager - San Francisco, United States - Tripoint Search

    Tripoint Search
    Tripoint Search San Francisco, United States

    2 weeks ago

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    Description

    Location:
    San Francisco, California


    Type:
    Direct Hire

    Job #592

    Salary:
    $140,000


    Position:
    Client Relationship Manager


    Location:
    San Francisco, CA | Washington, D.C. | New York, NY | Seattle, WA | Santa Monica, CA


    Compensation:
    Base salary up to $160,000 plus performance-based bonus


    Benefits:
    Generous vacation package, 401K plus match, Medical, Vision and Dental Coverage, Life and AD&D Insurance, Flexible Spending Accounts, and more


    Overview:


    Seeking a highly intelligent, diligent and assertive Client Relationship Manager to develop and execute strategic plans focused on strengthening the firm's on-going relationships with institutional clients.


    Key Responsibilities:
    Strategically evaluate the needs of partners, practice group leaders and business professionals to identify new areas of opportunities for institutional clients
    Drive company efficiency through the discovery of new technology solutions, project management, and calculated staffing plans
    Collaborate with practice management to streamline and maximize the workflow of staff across assigned client matters
    Organize and manage project forecasting to align with individual project budgets, timelines and billing
    Spearhead project planning through the estimation of resources, goals and budget constraints
    Communicate across departments to develop and distribute data/summary reports for key teams within the firm
    Keep track of Diversity, Equity & Inclusion efforts to remain in conjunction with assigned clients' needs
    Remain familiar with joint pro bono opportunities that the firm engages in to highlight new avenues of client relationship development
    Coordinate, schedule, manage and create an annual calendar in relation to client relationships, deadlines and summits
    Play a role in the coordination of fee/ retainer negotiations, responses, and track utilization throughout the year
    Prepare and disseminate quarterly updates
    Organize secondments through the preparation of audit responses in partnership with legal personnel management
    Collaborate and serve as point of contact for the Outside Counsel Guidelines (OCG) management team, preparing communications to internal teams; coordinating new processes; managing profiles and tracking reviews
    Identify and track Continuing Legal Education (CLE) opportunities for assigned clients with the help of the CLE teams
    Arrange and organize client events through extensive planning (i.e. Meet & Greet, Client Appreciation and more)
    Maintain and present the status of annual and quarterly review deliverables; highlight milestones, improved efficiencies, DE&I progress, pro bono projects, goals and initiatives

    Requirements:

    5+ years of account management and/or customer relationship management experience
    Bachelor's degree required; Master's Degree or Juris Doctorate preferred
    Excellent interpersonal skills with ability to manage client feedback constructively in order to plan and execute big picture results
    Demonstrated experience developing, implementing, and managing client programs and materials
    Strong business acumen with ability to strategically develop and pragmatically execute profitable ideas
    Thrives in high-pressure, ever-changing and demanding roles
    Superior communication skills with a talent for developing rapport with a multitude of personalities
    Proficient in MS Office products (Word, Excel, Outlook, and PowerPoint)

    #J-18808-Ljbffr
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