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    StretchLab General Manager - Westminster, United States - StretchLab - Walnut Creek

    StretchLab - Walnut Creek
    StretchLab - Walnut Creek Westminster, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Full Job Description

    The Studio Manager is the go-to leader for all employees and members.

    At its heart, the job is to ensure that the studio is running smoothly and that you are growing and optimizing the business by driving sales, membership numbers and revenue.

    We strive to provide a best in class customer experience at every touchpoint, fostering a positive atmosphere for members and staff while achieving business goals.

    Sales over the phone and in person is a must. However, we are not only looking at the initial sale - we value ongoing relationships with our members and community. Your responsibility includes both sales, engagement, satisfaction and retention.

    The ability to engage, listen, and qualify a member's needs and make the right recommendation in the right way is essential. You'll also need to think on your feet, problem solve, and resolve situations.

    This is an atmosphere where people want to achieve mobility goals, relax and enjoy their time in the studio but also have a professional, high-touch, high-end customer experience. Please be personable, outgoing, genuine and an adaptable conversationalist.

    Core Responsibilities:

    Team Leadership

    • Directly manage and develop team of Front Desk/Sales Associates. Your role is to ensure everyone is on the same page, at a high level, and working as a team.
    • Work with the Lead Flexologist and Flexologist team to foster teamwork, consistency and coordination efficient schedules.

    Membership and Community

    • Cultivate leads through paid marketing as well as innovative grass roots and community outreach. Develop and implement ideas for generating quality leads and referral streams.
    • Diligently follow up with leads to sell memberships. Connect with prospective members to understand how the studio can help them achieve their goals.
    • Respond to Social Media inquiries in a timely and effective manner.
    • Create an environment of personal care and attention. Understand and document information related to personal and physical goals, injuries or other considerations. Personalize recommendations for membership.
    • Lead sales team in closing sales and assisting new members onboard successfully.
    • Develop retention strategy, proactively follow up with members to ensure they are utilizing the studio and getting value from their membership. Create engagement through studio events, personal attention, social media and other events.
    • Create a community within the studio for the team as well as members. Our studio is the place where people go to feel great about themselves and where they can grow in a positive way. We take pride in being a place where people have met great friends and supporters, and many belong to the studio for that sense of community and caring. Recognizing members is important
    • Achieve positive reviews on Google, Facebook and Yelp.

    Retail Boutique

    • Responsible for studio boutique sales (leggings and tops, socks, accessories and stretching tools). Create appealing retail space and refresh visually to encourage shopping. Maintain inventory.

    Studio Operations

    • Manage staff schedule to ensure adequate coverage in studio and at grass roots events.
    • Plan and coordinate all studio events, including special events, teacher trainings, workshops, observations, and private training.
    • Proactively manage accounts and invoices - including freezes, upgrades, downgrades, cancels, refunds, expired cards, and past dues. Pull reports to identify accounts needing care, and communicate with members and owners as needed. Reach out to members about concerns and present options.
    • Maintain cleanliness and organization. Ensure studio is well stocked with supplies, and that equipment is maintained. Responsible for upholding cleanliness and Covid protocols. Ensure all forms, administrative supplies, and studio literature is stocked and visible.
    • Independently make decisions related to high level customer service, resolving issues
    • Attend regular weekly calls with Corporate Sales, Marketing, and GMs Nationally, Marketing vendor, and others as needed.
    • Attend weekly studio review with studio owner.
    • Arrange and hold a monthly studio staff meeting.

    Qualifications and Skills

    • 2+ years of fitness sales or membership sales preferred.
    • Ability to work independently and collaborate with studio owners.
    • Proactive, personable, organized, strong work ethic – driven to get results and "find a way"
    • Creative problem solver who can see things through start to finish, and work along multiple fronts.
    • High degree of EQ and integrity - we are looking for someone who cares and has a strong sense of responsibility.
    • Superior communication skills on the phone, in person and via email.
    • Affinity and passion for fitness, health and wellness
    • Professional, punctual, reliable and neat.
    • Trustworthy and ability to handle confidential information.
    • Proficiency with computers and studio software.
    • Flexible schedule to include evenings and weekends as needed to support studio activities.

    Please include earliest available start date and salary requirements with your application.

    Job Type: Full-time

    Pay: Salary position Up to $65,000.00 per year

    Supplemental Pay:

    • Bonus pay
    • Commission pay

    Application Question(s):

    • Why are you interested in this role?
    • What motivates you to do your best every day?

    Company's website:

    Work Remotely:

    • No

    COVID-19 Precaution(s):

    • Masks optional for fully vaccinated employees and members.
    • Sanitizing, disinfecting, or cleaning procedures in place
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