Jobs

    Experienced Facility Maintenance Account Manager - Brick, United States - Sheer Services

    Sheer Services
    Sheer Services Brick, United States

    1 week ago

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    Description

    Job Description

    Job Description

    We are excited to announce that we are hiring for an Account Manager

    In our: Brick, NJ Location

    This candidate should have knowledge of: fast paced account management

    Be experienced in: Facil-IT or similar software

    Job overview:

    The Account Manager is responsible for managing all WOs for Clients assigned to them. This includes monitoring and managing the health of the work orders and the relationship with the client. Handle all communication with client representatives including pricing, contracts, scopes, and problem solving. This is a very fast paced and detail-oriented position. Requires great customer service and communication skills. Knowledge of general trades including plumbing, electrical, and carpentry is a must.

    Directly Report To: Vice President

    Job Responsibilities

    · Responsible for meeting timelines and KPI's of their account(s) and team(s).

    · Consistent review and knowledge of all open work order.

    · Assign tasks to team members and drive tickets to completion. Ensure tasks are completed within given timeframes.

    · Determine it tickets are better aligned with Service or Project departments

    · Create tickets, properly align priority codes, division responsibilities, category and trades prior to assign to team members based on most successful path to completion based on customer's expectations

    · Confirm accurate notes and ETA schedules are being placed into client portals on a daily basis and prior to invoicing.

    · Review all bids from Estimating department and upload and/or submit into client portals or send back to estimating with notes added into the ticket regarding needed changes.

    · Call in uplifts and change orders.

    · Client communication on a daily and weekly basis. Sending reports and updates regularly.

    · Communicate any issues or failed timelines with the client.

    · Ownership and management of any and all escalated tickets from teams.

    · Responsible for aging work orders. Driving them to the finish line.

    · Responsible for profit margins on all work orders. Ensuring the company's gross margins are being consistently met.

    · Responsible for hiring new team members and training them according to Sheer Guidelines.

    · Responsible for disciplinary actions of their direct reports. This includes verbal/written counseling and/or terminations.

    · Responsible for training, coaching and annual reviews of all team members.

    · Responsible for the schedule and time off requests from each team member.

    · Creation and distribution of daily EOD report.

    · Any additional tasks set by the Director of Operations.

    Required Meetings:

    • Weekly WO Review
    • Monthly Account Review and Financial Meeting
    • Organization Meetings
    • Specific Client Requested Meetings

    Reporting Required

    • Weekly Aging Report with Action Plans
    • Weekly Customer Update Reports

    Candidate Qualifications:

    • 5 years minimum of service dispatching experience with direct customer engagement.
    • 4 year college degree is preferred.
    • Prior working knowledge of Service Channel, OfficeTrax, Corrigo and other customer portal system is preferred.
    • Knowledge and exposure to retail and restaurant facilities is highly desirable.
    • Must be legally able to work in US without sponsorship required at time of hire.
    • Excellent technical skills, including using computers, the internet and file sharing required.
    • Proficient working knowledge of Microsoft Office Suites.
    • Strong personal management skills, dedication and organization required.
    Company DescriptionSheer Enterprises is a Certified Building Contractor (CBC specializing in Facilities Maintenance, Remodels, and Roll-outs specifically within the restaurant and retail industry. Our work is conducted using our own In-House Crews. We have multiple offices throughout the U.S. strategically located to better serve the majority of the nation.

    West Palm Beach, FL – Brick, NJ – Garland, TX – Akron, OH – Wichita, KS

    Company Description

    Sheer Enterprises is a Certified Building Contractor (CBC specializing in Facilities Maintenance, Remodels, and Roll-outs specifically within the restaurant and retail industry. Our work is conducted using our own In-House Crews. We have multiple offices throughout the U.S. strategically located to better serve the majority of the nation.\r
    \r
    West Palm Beach, FL – Brick, NJ – Garland, TX – Akron, OH – Wichita, KS
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