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    Information Technology Specialist 2 - Albany, United States - Information Technology Services, Office of

    Information Technology Services, Office of
    Information Technology Services, Office of Albany, United States

    4 days ago

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    Full time
    Description

    Minimum Qualifications Open Competitive:
    A bachelor's or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems.


    OR
    A bachelor's or higher-level related degree with eighteen credit hours in Computer Science.


    OR

    A total of two years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.



    Transfer:

    Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18;
    OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.



    55b/c Appointment:
    This position is eligible for 55b/c designation and candidates are encouraged to apply.


    NYS HELPS:
    This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

    Duties Description Under the direction of the Information Technology Specialist 4, SG-25, within the Chief Technology Office/Data Center Services, the Information Technology Specialist 2 will be a Commvault administrator of the Enterprise Backup and Recovery service within Data Center Services.

    Duties of this position include but are not limited to:

    • Administering various backup service related projects and initiatives.
    • Provide complete technical application monitoring and support for the Backup/Recovery data protection enterprise level infrastructure.
    • Resolve problems, including all levels of break/fix problem solving for daily backup failures with software, hardware, and media.
    This function also involves escalation and collaborations with other groups for problem resolution and closure. Problem tracking and management are handled through the Enterprise IT Service Management System application.

    • Provide complete backup application installations, upgrades, configurations, and recovery functions.
    The incumbent will utilize CommVault; UNIX & Windows based OSs to perform this key function for this group.

    • Interact closely with our customers to handle multiple user requests for installs, archive and restore requests daily.
    This role requires the ability to multitask and follow through several tasks for requested completion. These requests are assigned through the Enterprise IT Service Management System application.

    • Execute duties related to the management and project execution; facilitate work prioritization based on business and technology needs; and manage relationships across technical support groups and vendors.
    • Provide call escalation support.
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