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Clayton

    Team Leader - Clayton, United States - MSS Solutions, LLC

    MSS Solutions, LLC
    MSS Solutions, LLC Clayton, United States

    1 week ago

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    Description

    Job Description

    Job Description

    As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Team Leader- Controls. If you are an experienced controls professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore

    A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

    The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

    Roles and Responsibilities

    The job duties and responsibilities of this position will include, but are not limited to, the following:

    • Responsible for training and developing Controls Service Technicians.
    • Mentors new and existing team members, identifying areas of growth and individual goals.
    • Escalates training/equipment/labor needs to Operations Manager.
    • Makes recommendations for hiring/terminating staff to the Operations Manager.
    • Manages Service Ticket Open Call list.
    • Ensures the quality/timeliness of PM contracts and associated tasking completeness.
    • Ensures daily time entry from the service team.
    • Manages weekly service schedule and communicates it to the team.
    • Dispatches daily service calls to assigned technicians.
    • Manages on call rotation and provides schedule.
    • Represents MSS by serving as a direct customer contact.
    • Serves customer as a resource in answering inquiries and responding to special requests along with escalated customer complaints.
    • Intervenes with sales staff to provide updates and respond to requests for support.
    • Serves as Project Manager for service project work assigned to service team.
    • Supports process excellence by monitoring completed paperwork on each job and maintaining performance standard and contract compliance with service customers.
    • Ensures proper upkeep of PM customer database backups on Controls Server.
    • Practices and enforces MSS Safety Standards.
    • Addresses minor disciplinary actions such as speeding violations, performance and daily task deficiencies. Escalates major disciplinary needs to Operations Manager.
    • Other duties and responsibilities as assigned by the Company

    Qualifications and Requirements

    • Successful candidate must possess a minimum general knowledge of HVAC and Building Automation and Control systems used in Commercial and/or Industrial facilities.
    • Leadership and team-building capabilities are required.
    • Strong communication skills.
    • Minimum 10 years' industry-specific experience.
    • Ability to effectively communicate with all levels within an organization.
    • Strong work ethic.
    • Business planning and decision-making skills.
    • Solid problem-solving skills.
    • Leadership and team-building capabilities are required.
    • Flexibility to work overtime/weekends, as required.
    • Regular local travel requirements with some overnight travel.
    • Valid driver's license.
    • Proficiency in Tridium and Johnson Controls
    • Experience in a service related business is preferred.
    • Proficient with all Microsoft Office related products.

    Benefit Highlights

    At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

    • Medical/Dental/Vision Insurance
    • 401k with Employer Contributions
    • PTO
    • Paid Holidays
    • Employee Assistance Program
    • Long-term Disability
    • Short-term Disability
    • Flexible Spending Plan
    • Health Savings Plan

    Additional Notes

    • MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
    • Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled

    MSS Employees, please visit the MSS Career Center or contact HR to apply.

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