Plant Technical Analyst - Decatur, United States - Ageatia Global Solutions

Ageatia Global Solutions Decatur, United States

2 weeks ago

Description

Position Summary:

Under general supervision and using established procedures and policies applies skills and knowledge to identify, document, investigate, research, and resolve hardware questions and problems in a timely manner while maintaining positive relationships with users.

Under general supervision and using established procedures and policies applies Advanced skills and knowledge of electronics equipment to properly Analyze, install and troubleshoot Printers, Headsets, phones, and all network cabling from data and voice centers to end users.

Working with campus sites and local departments for company moves.

Provides Technical MFG expertise to support, improve, document, and establish team procedures and all day to day actions taken as part of the GT MFG Support team stays Aligned with the MFG COE Organization and all efforts for the purpose of Business Technology strategy development, Program and Project ManagementJob Responsibilities:

Partner with the GT Global Support Teams, OT Teams and MFG Automation teams for proper day to day Operational support and request work flowslignment with the Global Service Desk, SL Support and PA Support teams.

Monitor and Assist with all day to day Operations ticket flows and communications to assure alignment to the FMO GT Operating model.

Support the development & Integration of "Connected factory floor solutions into the GT/OT Services Delivery modelMaintains a Positive work environment through Teamwork & Proper Conflict ResolutionsBasic knowledge of order and inventory applications for receiving, Creating, closing work tickets and trouble tickets.

Be proficient in WAN/LAN cabling installation/design practices within MFG FacilitiesBe Proficient in Wireless WAN/LAN design, Installation and troubleshooting for MFG FacilitiesWorking with MFG campus sites and local departments for company end user moves, adds and changes.

Follow steps to properly order, configure, install, replace, and troubleshoot networked timeclock hardwarePerform, delegate, and monitor the ordering, configuring, installing, replacing, and troubleshooting of networked timeclock hardwarePerform, delegate, and monitor shop floor troubleshooting of fork truck mounted warehouse management computers and systemsPerform, delegate, and monitor support of Zebra printers for warehouse managementPerform, delegate, and monitor ALL support of Handheld Scanners for warehouse management systemsPerform, delegate, and monitor ALL support of Handheld Scanners for new users, PC's, or any MFG physical locationsPerform, delegate, and monitor support of printer and peripheral installs based on Print Smart guidelines,Perform, delegate, and monitor support of EUC tasks, PC, Phones, headset installs, moves, adds and changes, and all other general work as assigned for MFG Facilitiesssist users on the MFG shop floor with GT technical issues and supportShare knowledge of Technology risks and improvement opportunities to help improve efficiencies and effectiveness to our Global GT MFG SupportBe Accountable for MFG Project Implementation transition to the proper support organizations thru proper documentation and Knowledge transferPartner with Installations to help Manage and control large MFG infrastructure projects to ensure timelines and schedules are met for all MFG FacilitiesWork with 3rd party vendors on escalated issues; assist in managing vendor relationships pertaining to MFG Support

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