GT Technical Analyst - Decatur, United States - Archer Daniels Midland Company

Archer Daniels Midland Company Decatur, United States

3 weeks ago

Description

Job Description

GT Installations Support Analyst II - Decatur, IL

Position Type:
Exempt

Location:
Decatur, IL

Position Summary:
ADM is seeking a GT Installations Support Analyst II to join our Global Technology (GT) team in Decatur, IL.

This role is crucial in providing top-notch customer service, project management and technical support across a variety of GT network infrastructure projects, including cabling, server farm installations, equipment room design, and wireless LAN deployment.

The ideal candidate will have a strong foundation in IT infrastructure cabling and project management, with the ability to maintain positive relationships with ADM users, business partners, and peer operation teams.

This position requires a blend of technical expertise and customer service skills to ensure the efficient and uninterrupted running of GT network appliances, voice and data infrastructure, and associated computer equipment.

Key Responsibilities:

Provide customer service and support for all ADM users, including troubleshooting and monitoring trouble ticket systems.
Project Management: Oversee and manage infrastructure projects to ensure timelines and schedules are met.
Coordinate cabling installations, server deployments, and equipment room enhancements.
Work under general supervision to identify, document, investigate, research, and resolve hardware questions and problems in a timely manner.
Work closely with cross-functional teams, including peers, stakeholders, and external partners.
Ensure uninterrupted running of GT network appliances, voice, and data infrastructure.
Support ADM's BIG Rocks, 1ADM, GT Operating model, and MFG Industry 4.0/Project Aurora initiative.
Create and maintain infrastructure projects to ensure timelines and schedules are met.
Partner with technology leaders and teams across GT and MFG OT for operational support and project workflows.
Monitor operations ticket flows and team communications for alignment with GT operating model.
Be accountable for project implementation transition through proper documentation and knowledge transfer.
Advanced knowledge in managing work orders, trouble tickets, and inventory applications.
Work with 3rd party vendors on escalated issues and maintain positive relationships within various IT support groups.
Assist in WAN/LAN cabling installation practices and configure IT equipment as needed.
Provide regular updates, status reports, and transparent communication channels.

Job Requirements:

Strong analytical, organizational, time management, facilitation, and process management skills.
Proven IT infrastructure cabling experience and project management skills.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
Willingness to travel as needed to achieve business objectives.
Ability to work effectively both in a team environment and independently.
Bachelor's degree in an IT-related field or equivalent work experience.
Proficiency in Microsoft Office, Windows 10, and familiarity with SCCM, Exchange, SharePoint, Windows Server , and Red Hat/Oracle Linux (5-8) preferred.
Physical ability to lift 50lbs, climb ladders, and work in various environmental conditions.
Availability for on-call duties 24/7/365 and occasional travel.
Ability to translate technical concepts into user-friendly language for non-technical stakeholders.

Working Conditions:

This position may require extended periods of sitting and keyboard operations.
System outage windows may necessitate evening, weekend, and holiday work.
Participation in an on-call rotation is required.
The candidate must be located within a 45-minute commute of the Decatur, IL area.
Occasional air travel may be required for business needs.

"AJCIND"

REF:
81565BR

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