Patient Care Coordinator - Elk Grove Village, United States - LHH Recruitment Solutions

LHH Recruitment Solutions Elk Grove Village, United States

3 weeks ago

Description

Job Description

Could This Be For You:

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.

Your Impact:

· Responsible for patient appointment scheduling

· Creation of new patient charts and maintenance of patient records

· Scanning and filing patient documents and ensuring complete and accurate information

· Managing incoming phone calls

· Obtaining insurance authorization

· Providing financial counseling for patients and posting over the counter (OTC) payments

· Daily document research on an electronic health/medical record system

Minimum Qualification:

· High school diploma or GED required.

· Requires less than 1 year of customer service, administration or related experience.

· A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

· Preferred Qualifications and Experiences:

· At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).

· Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

· Associate's degree.

· Ability to type 40 correct words per minute.

· At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.

· Basic administrative math accounting skills.

Physical Requirements:

While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Additional Success Factors:

· Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.

· Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.

· Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.

· Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast-paced environment.

· Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician's office representatives, other staff members (field associates, managers, directors) and/or business representatives.

· Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.

· Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.

· Keep the patient at the center of everything that you do, building lifelong trust.

· Foster open collaboration and constructive dialogue with everyone around you.

· Continuously innovate new solutions, influencing and responding to change.

· Focus on superior outcomes, and calibrate work processes for outstanding results.

· Ability to work with physically challenged individuals.

· Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

Pay Details: $19.00 to $21.00 per hour

Search managed by: Joseph Ardaiolo

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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