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    Customer Service Representative - Mountain View, United States - Hallcon

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    Description
    Monday, April 8, 2024

    Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.


    The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement.


    Responsibilities:
    Monitoring driver relations while providing service to commuter riders
    Verifying and logging late arrivals
    Coordinating and supporting all passenger requests
    Communicating with dispatch on a regular basis regarding changes to normal activity
    Completing daily logs of operational issues for record keeping and trend analysis purposes
    Work felxible hours as required, including overtime during high volume seasons and holidays
    Other duties as needed

    Qualifications
    High School Diploma or equivalent required
    Requires clean Driving Records
    Good communication skills, ability to interact with riders and clients with clarity, tact and courtesy
    Basic understanding and experience with computers and Microsoft Office Suite
    Strong performer independently or in a team setting
    Must be qualified to work in the United States
    Prior experience in customer service roles is a plus
    Must be able to stand for long periods of time while exposed to natural elements

    Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

    #J-18808-Ljbffr


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