- Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
- Performs direct customer contact through various channels including phone, email and chat.
- Completes administrative functions and data entry.
- Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
- Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
- Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
- Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
- Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
- Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.).
- Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.
- Requires a high school diploma or GED.
- Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
-
Environmental Services Representative
1 day ago
PSG Global Solutions Evansville, United StatesHIRING IMMEDIATELY: Environmental Services Representative This is a direct placement opportunity PAY/ BENEFITS: $14.00/hour. Shift differential pay offered as well A competitive benefit package including vacation time and health insurance is availa Environmental Service, Represen ...
-
Customer Service Representative
1 week ago
Bostwick Braun Company, Inc. Evansville, United StatesJob description · EBN Industrial Supply, a Bostwick-Braun Company, has been in business since 1989 and serves the tri-state from 7 locations with headquarters in Evansville Indiana. We are a full line distributor of industrial supplies, fasteners, safety supplies, and specialty ...
-
Customer Service Representative
2 days ago
AT&T Evansville, United StatesThis is your opportunity to be the voice of AT&T a global leader in communications and technology, working from home As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction i Customer Service, Customer Servic ...
-
Client Service Representative
1 day ago
Old National Bank Evansville, United States· Client Service Representative · Job Locations · US-IN-Evansville · Category/Function · Retail Banking Center · Position Type · Regular Full-Time · Requisition ID · Workplace Type · On Site · Overview · Old National Bank has been serving clients and communities since 1834. With ...
-
customer service representative
2 weeks ago
Family Dollar Evansville, United StatesFamily Dollar - 1 N WEINBACH AVE STE 1 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complet ...
-
Customer Service Representative
1 week ago
Dayton Freight Evansville, United States Part timeOverview: · Stable and growing organization · Competitive weekly pay · Quick advancement · Customized training program · Professional, positive and people-centered work environment · Modern facilities · 401(k) plan, Company Match · Responsibilities: · Customer Service Re ...
-
Customer Service Representative
2 days ago
careermount Evansville, United StatesStore : 4101 Highway 41 N, Evansville, Indiana 47711 · **Customer Service Representative** · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no furth ...
-
customer service representative
1 week ago
Family Dollar Evansville, United StatesFamily Dollar LODGE AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Customer Service Representative
5 days ago
Warehouse Services, Inc. Evansville, United StatesPOSITION:Customer Service Representative - Transportation · LOCATION:Evansville, IN- Walt's Drive-A-Way · The Customer Service Representative will be responsible for excellent communication, and a variety of technical and clerical tasks, requiring both manual and data entry ski ...
-
Patient Service Representative
1 week ago
Midwest Dental Group Evansville, United StatesX Patient Service Representative Position in Evansville, IN · **Patient Service Representative Position in Evansville, IN** · **Full Time Regular - Posted 3 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Merit Dental is now part of the Smi ...
-
Customer Service Representative
2 days ago
Bostwick Braun Company Inc Evansville, United StatesJob Description · Job DescriptionJob description · EBN Industrial Supply, a Bostwick-Braun Company, has been in business since 1989 and serves the tri-state from 7 locations with headquarters in Evansville Indiana. We are a full line distributor of industrial supplies, fasteners, ...
-
Member Services Representative
1 week ago
Crunch Fitness Evansville, United States· The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our member ...
-
Customer Service Representative
2 weeks ago
R1 RCM Evansville, United StatesLocation: Acscension St Mary's Health Evansville Shift: PRN ER. Days 6:00Am - 6:30PM. Associate must be on call Saturdays/Sundays Will work when called in and in covering PTO. · As our Customer Service Representative, you'll work to help our patients check into the hospital. It's ...
-
Customer Service Representative
1 week ago
Dayton Freight Evansville, United States Part timeOverview: · Stable and growing organization · Competitive weekly pay · Quick advancement · Customized training program · Professional, positive and people-centered work environment · Modern facilities · 401(k) plan, Company Match · Responsibilities: · Customer Service Re ...
-
Customer Service Representative
1 week ago
Chad Mabry - State Farm Agent Evansville, United StatesJob Description · Job DescriptionBenefits:Simple Ira (matching) · Bonus based on performance · ROLE DESCRIPTION: · Chad Mabry - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping c ...
-
Customer Service Representative
2 days ago
Chad Mabry - State Farm Agent Evansville, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · Chad Mabry - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agen ...
-
Customer Service Representative
1 week ago
United Farm Family Mutual Insurance Company Evansville, United States· Responsibilities:Interact directly with our customers by providing product and service information. · Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc. · Determin ...
-
Member Services Representative
2 days ago
Planet Fitness Evansville, United States Part timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities Greet members, pr ...
-
Associate Customer Service Representative
1 week ago
VetJobs Evansville, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Associate Customer Service Representative
3 weeks ago
CenterPoint Energy Evansville, United States OTHERCenterPoint Energy and its predecessor companies have been in business for more than 150 years. · Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely ...
Associate Customer Service Representative - Evansville, United States - The Judge Group
Description
CenterPoint Energy and its predecessor companies have been in business for more than 150 years.Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job Summary
Center Point Energy is looking for a Associate Customer Service Representative to join our Team, located in Evansville, Indiana.
You will have the ability to: This position receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint customers in a fast paced, high call-volume environment.
Essential Functions
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Posting Start Date: 03/18/2024
Posting End Date: 04/14/2024
This contractor and subcontractor shall abide by the requirements of 41 CFR a), a), and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Associate Customer Service Representative professionals in Evansville
-
Trinity Willett
Mastermind
-
Robert Keeler
Corporate Recruiter/HR Generalist