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    Change Manager - New York, United States - Momentum Resource Solutions

    Momentum Resource Solutions
    Momentum Resource Solutions New York, United States

    3 weeks ago

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    Description

    Job Description

    Change Manager

    Hybrid Schedule

    The main focus of this role is supporting IT change management activities, incident management, and problem management reporting. As a Change Manager, you will be responsible for hosting ITIL-based Change Advisory Board (CAB) meetings, analyzing and reporting production system issues, as well as key risk indicators (KRA and KRI). Additionally, you will play a key role in coordinating Major Incident Management and Problem Management RCA reviews.

    • Host and maintain documentation for Change Advisory Board (CAB) meetings.
    • Review, track, and manage incoming Change Requests, including Emergency Change Requests, with an emphasis on risk management and compliance.
    • Proficiency in Microsoft Office tools, especially Excel, is essential.
    • Strong IT knowledge within the financial industry and IT governance.
    • Familiarity with ITIL framework and industry best practices.
    • Ensure thorough documentation of production Major Incidents/System Troubles, capturing all details such as impact, root cause, and resolution promptly.
    • Address and assist with internal IT issues and requests when necessary.
    • Contribute to Key Performance Indicator (KPI) and Key Risk Indicator (KRI) monitoring and reporting for Change management, Incident Management, and Problem Management.
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