- Train, develop, and supervise Health Promoters to effectively recruit participants into and maximize their participation in Fund self-management programs and individualized care coordination designed to improve health outcomes (such as the Diabetes Program, 1:1 coaching, and virtual group programs)
- Monitors team goals and audits team productivity and performance to ensure the team is meeting metrics
- Oversee and report on work and outcomes in participant engagement software
- Manage team workflows by delegating and assigning work to staff
- Participate in planning for and execution of national and regional trainings
- Assist with developing and coordinating programs, policies and procedures
- Coordinate with contracted UM/CM partners and healthcare practitioners in the community to optimize health outcomes and participant experience while protecting the Fund's resources (achieving the triple aim)
- Maintain open communication with department leadership, informing them of employee concerns, work status, goals, resource needs, etc.
- Train and develop Health Promoters to identify, recruit, and develop participant leaders to expand the reach of Fund programs and knowledge of Fund benefit
- Play a key role in planning and running new or existing member events with leadership collaboration (e.g., enrollment, benefit changes, site visits)
- Provide oversight for the office operations as applicable; coordinating with building managers and the local unions, including managing day-to-day operations of the office, including handling walk-ins
- Oversee and assess the Health Promoter/Healthcare Navigator's skills, productivity, and performance to identify areas of strength, areas for improvement, and professional development plan and monitoring program
- Work with leadership and HRBP to resolve employee performance, employee relations, attendance, and productivity issues (e.g., progressive discipline, corrective action, PIP, etc.)
- Assist with and provide input to leadership on performance appraisals, promotions/demotions, etc.
- Ensure the team is completing work effectively and promptly.
- Evaluate the effectiveness of programs and adjust policies, procedures, and processes for continuous improvement
- Plan calendar and priorities for participant engagement work in collaboration with leadership
- Plan, analyzes, and evaluates programs and services, operational needs, and fiscal constraints
- Supervise, lead, and delegate work and coach, mentor, and develop employees
- Analyze problems, identify and develop alternative solutions, predict consequences of proposed actions, and implement recommendations/solutions
- Recommend hires and promotions, direct and evaluate employment decisions for all assigned positions
- Assist with developing and coordinating policies and procedures
- Responsible for the oversight of continued employee training requirements, safety, and quality initiatives
- Meet with, educate, and motivate participants regarding participation in Fund programs/care coordination designed to improve health outcomes
- Recruit participants into Fund self-management programs; follow up with participants to ensure maximum participation; and establish regular meetings for program graduates
- Meet with participants at their worksite, home, union office, Fund office, and places where they receive medical services
- Identify, recruit, and develop participant leaders to expand the reach of Fund programs and train Health Promoters to do the same
- Work with the union to educate, train, and develop participant leaders
- Participate in meetings with the union and handle follow-up on discrete issues where appropriate
- Organize and review data to identify and prioritize participants for program outreach
- 1+ years of supervisor/manager experience (including setting and monitoring team goals and measuring performance, coaching and mentoring, providing training to staff, and conducting performance appraisals)
- 3+ years of direct experience as a Fund Health Promoter or as a Healthcare Patient Advocate/Care Coordinator
- 3+ years of direct experience in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service, and/or health outreach and education
- Working knowledge and experience as lead-level healthcare patient advocate/care coordinator or service sector labor union/ healthcare community organizer
- MS Office, including Excel
- Excellent communication skills
- Ability to travel 15% to 25% of the time
- Bachelor's degree in Healthcare, Informatics, Computer Science, Economics, or a related field
- Master's degree
- Fluency in Haitian Creole, Spanish, or other languages
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Participant Engagement Manager - Boston, United States - Visionaire Partners
Description
Participant Engagement Supervisor
Exciting opportunity to join 1st class organization that has excellent benefits, including a pension plan.
RESPONSIBILITIES:
This is a direct-hire position in Boston. You can telecommute 2 to 3 days a week. There will be travel between 15% to 25% of the time for meetings and training. Incredible company culture and benefits including 401(k), Pension, Tuition Assistance, Employee Assistance Program (EAP), and work 37.5 hour work week.
REQUIRED SKILLS:
PREFERRED SKILLS:
Must be authorized to work in the US. Sponsorships are not available.
