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    Practice Manager - Skokie, United States - Webster Dental Management

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    Description
    Job Description

    Job Description Description:
    Webster Dental Care has delivered the highest level of patient care for over 46 years.

    Headquartered in the River North neighborhood in Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators.

    At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.


    Position:
    Practice Manager (PM)


    Org Type:
    Management


    Reports to:
    President

    Direct reports:
    Dental specialists, dental hygienists, support staff and
    administrators

    FLSA Status:
    Exempt


    Date:
    June 2023


    Position Summary:

    The Practice Manager is responsible for administering the day-to-day activities of the business office including patient and employee relations, recruitment and terminations, staff management of marketing and communications efforts, ensuring regulatory compliance, staff training and motivation.


    Job Duties and Responsibilities:
    Office Management
    Manage all day-to-day operations of the office of dental office
    Direct staff assignments and activities in accordance with office policies and applicable law
    Manage compliance with OSHA, state, and federal regulations
    Manage patient financial accounts for accuracy and ensure transactions are completed including capturing co-pays, co-insurance and other fees as needed
    Track office metrics and financials for efficiency and cost savings
    Assist IT in office computer systems inventory, software updates and the practice's technology needs

    Patient Management
    Create an outstanding patient experience and oversee patient relations and patient complaints
    Synthesize policies and help explain them to the patients
    Improve patient satisfaction by providing superior customer service and maximizing activities that yield a high patient satisfaction rate such as timely recall and recare, accurate charts and billing, friendly and respectful communication

    Staff Management
    Assign, direct and manage staff duties as assigned by the Management company
    Support staff ensuring success in their roles by removing any barriers and facilitating positive reinforcement and coaching
    Develop optimal staff schedules to support the needs of the practice
    Recruit, interview, hire, train and develop new employees as directed by the management company
    Organize staff training on OSHA and HIPAA compliance
    Ensure compliance by updating display of posters required by federal, state, or local law
    Ensure quarterly check-ins are completed with all staff ensuring professional and personal goals are stated and completed, provide feedback on any areas of opportunities, and providing a safe working environment that supports the employee's personal and professional aims and goals
    Conduct staff and compensation reviews on an annual basis
    Mitigate conflict, engage in resolution activities and partner with Human Resources as needed
    Facilitate and coordinate activities that position Webster as an engine of community including but not limited to event planning, conference attendance, volunteer and mentorship opportunities, community outreach, and similar programs
    Help management company draft office policies and uphold the employee handbook, safety and other office procedures
    Commit to developing staff and promote and environment of continuous learning
    Oversee the design of marketing and promotional materials both print and electronic
    Assist with dental office facility management
    Other duties as assigned

    Requirements:
    Required Qualifications and Skills
    Bachelor's degree from an accredited university (preferred)
    5+ years of relevant office management experience
    Experience managing 10+ people at dental or healthcare practices (preferred)
    Knowledge of Eaglesoft and/or Dentrix software (preferred)
    Proficient in Microsoft Suite
    Excellent leadership skills and ability to persuade and motivate teams
    Excellent organizational skills, customer service, and multi-tasking ability
    Strong written and verbal communication skills

    Working

    Conditions/Physical

    Requirements
    Work will be completed at a dental practice
    Ability to continuously sit, stand or walk for extended periods
    Ability to wear a facemask for long durations

    #J-18808-Ljbffr

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