Practice Manager - Oak Brook, United States - Desired Aesthetics

Desired Aesthetics

Verified Company

Oak Brook, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Practice Manager is responsible for working with the business owner to oversee the clinical and administrative aspects of the practice, including practice profitability, revenue goals, and CORE metrics.

This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership, and ensuring adequate access for patients.

The expectation of a Practice Manager (PM) is for someone who aspires to greatness. They are the backbone of the practice. The PM has a demanding and visible position requiring a broad range of experience and expertise.

They must demonstrate strong knowledge of office management and operations, the aesthetics industry, and the ability to assist in the development and execution of the business plan, growth strategy, and leading teams.

A team-oriented leader who can focus the energy of the practice toward success.

Someone dynamic and energetic, with a strong desire for personal achievement as well as the ability to lead, coach, and foster teamwork and morale.

Works closely with the SMD, practice supervisors, and the Division Director, to ensure that IHA employees are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications.

Compensation:

$55,000 - $65,000 plus bonus

Responsibilities:

Streamline office systems including organizing filing systems, ordering office supplies, maintaining office equipment, scheduling team member meetings, and optimizing the organizational budget
Liaise with customers, service providers, vendors, and contractors, acting as the main line of communication
Manage office's secretarial duties including leading daytoday operations and overseeing administrative assistants
Carry out other human resources tasks and office administration duties when necessary
Facilitate office policies and procedures, ensuring they meet our organization's standards

Day-to-day operational, marketing, and financial functions to ensure that daily systems are in place and operating effectively to provide excellent patient care, superior service, and optimal practice productivity and profitability.

The role is an executive-level business position responsible for all aspects of the practice and day-to-day operations. Reviews practice risk assessment regularly. Monitors continuing medical education of the team.
Assures the practice's compliance with federal, state, and safety regulations. Ensures that the practice maintains a physician documentation and coding audit program. Accountable, with the Site Medical Director (SMD), for assuring compliance with patient and staff safety regulations. Supports the SMD and clinical leadership by producing plans for improving quality and patient safety.

Patient Service

Manages the patient experience ensuring it is perfected (company culture as it applies to (but not limited to) phones, greeting, patient conversions, wait times, consultation, coffee/water, educational material, loyalty, and promotional programs. Ensures the patient satisfaction scores related to the office demonstrate continuous improvement.
Knowledge of all products and services, ensuring the staff is educated, highly trained and is communicating this information to the patients. The ability to coach to develop the value of treatment plans and the importance of longterm patient retention. Make sure that patients understand the value of the services, how this benefits them, and everything that the business has to offer. The WHY includes the unique value proposition (UVP).
Handles all patient complaints and makes appropriate decisions to remedy them without compromising the integrity of the practice.
Tracks patients throughout their time in the practice to help maximize experience and sales

Operations Finance

Design and implement policies and procedures
Prepares annual budget, liaison with accountant/business manager
Prepares a review and analysis of monthly financial statements against business sales plan
Cost reduction
Trends payment amounts and identifies areas of opportunity
Review bills for accuracy
Ensures staff is scheduled appropriately to balance patient care and personnel costs
Ensures patients are scheduled appropriately to provide highlevel care, mínimal wait times, and high profitability
Conducts thorough inventory audits to always have an accurate onhand count without having excess product/supplies
Works with the Medical lead to ensure service and safety standards
Maintains all maintenance and safety logs
Is the ambassador for the practice in the community by attending local events and creating strategic partnershipsPersonnel Management/HR
Manages all staff and works with multiple physicians, providers, and behaviors
Ensures staff has the tools and training needed to be successful
Ensures new hires are properly trained and on