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    Customer Service Representative - Tampa, United States - Inktel Direct Corporation

    Inktel Direct Corporation
    Inktel Direct Corporation Tampa, United States

    Found in: Lensa US 4 C2 - 6 days ago

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    Description

    ** Customer Service Representative - TAMPA AREA APPLICANTS ONLY**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO001779 Showing 1 location **Job Details**

    **Description**

    Driven by our Passion for People, our Customer Service Representatives are experts at engaging customers across multiple channels: phone, email, online chat and social media. Connecting with people in a way that is meaningful to them is our bread and butterand our Representatives perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

    Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partnerswe cant resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNAand we dont use the word strive lightly. It embodies what we value.

    **Qualifications:**

    Proven track record of ALL of the following STRIVE values:

    + [S]ervice

    + [T]enacity

    + [R]esponsibility

    + [I]ntegrity

    + [V]ersatility

    + [E]ntrepreneurship

    Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness

    Strong desire to be helpful and take ownership to resolve customer situations

    Empathetic and active listening

    Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar

    Positive outlook and enthusiastic attitude

    Conscientious team player

    Driven by delivering results

    Professional demeanor, put together

    Dependable and consistent, history of good attendance

    Naturally curious with an aptitude for learning and understanding quickly

    Ability to multitask by reading, typing, and navigating through applications while speaking with customers

    Prior customer service/troubleshooting experience preferred

    **Responsibilities:**

    Assist potential customers in understanding and purchasing products and/or services

    Assist customers in resolving potential product or service related issues

    Troubleshoot technical issues that are related to products and services

    Identify root cause of inquiries by asking probing questions to determine the best solution

    Use client-specific tools to research inquiries, document customer interactions, and issue resolutions

    Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems

    Maintain required product and service knowledge to deliver best in class service

    When needed, serve as a knowledgeable, thoughtful sales consultant for customers

    **Salary & Benefits:**

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Salary & Benefits:

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

    #LI-LP1

    #LI-Remote

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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