-
Lawn Care Specialist
6 days ago
Bartlett Tree Experts Ashland, United States**Overview**: · We are seeking a Lawn Care Specialist to work in our growing turf care department. · If you are looking for a company that can cross-train you in turf and tree care, this position is for you As a Lawn Care Specialist, you will be responsible for providing professi ...
-
Youth Care Specialist
2 days ago
Universal Health Services Mansfield, United StatesResponsibilities · Our residential treatment facility is currently seeking a compassionate and dedicated Youth Care Specialist to work with at-risk youth receiving treatment services for trauma. The ideal candidate will be responsible for providing daily care and supervision to o ...
-
Youth Care Specialist
3 days ago
UHS Mansfield, United StatesResponsibilities Our residential treatment facility is currently seeking a compassionate and dedicated Youth Care Specialist to work with at-risk youth receiving treatment services for trauma. The ideal candidate will be responsible for providing daily care and supervision to our ...
-
Youth Care Specialist
2 weeks ago
Foundations for Living Mansfield, United States PER_DIEMResponsibilities Our residential treatment facility is currently seeking a compassionate and dedicated Youth Care Specialist to work with at-risk youth receiving treatment services for trauma. The ideal candidate will be responsible for providing daily care and supervision to o ...
-
Inside Sales Representative
1 week ago
Medtronic Mansfield, United States**Careers that Change Lives · In Medtronic's Advanced Surgical Innovations (ASI) portfolio, we're committed to forging new paths and partnerships that help healthcare systems improve clinical outcomes, expand access to care, and optimize operational efficiencies. The ASI Remote S ...
-
Specialist in Internal Medicine
2 weeks ago
Eclipse Enterprises Mansfield, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you. · On behalf of our client, a preventive medicine company in Düsseldorf, we are looking for a specialist in internal medicine (m/f/d) to start as soon as possible. · akut Do ...
-
Radiology Assistant Doctor
2 weeks ago
Cascade Ventures Mansfield, United StatesAre you looking for a new challenge? Then we have an interesting new task for you. · On behalf of our client, a practice with direct hospital connection in the Mansfield area, we are looking for an advanced resident physician (m/f/d) for radiology. · akut Doc is a specialist in t ...
-
Warehouse Logistics Specialist
2 weeks ago
Crimson Solutions Mansfield, United StatesAre you passionate about the logistics industry? Are you looking for a long-term perspective and diverse tasks? Then join our team and work for one of our renowned clients. We are currently seeking a WAREHOUSE LOGISTICS SPECIALIST (M/F/D) - FULL TIME for our prestigious client in ...
-
System Engineer Workplace
2 weeks ago
Velocity Solutions Mansfield, United StatesBenefits with us · Flexible working hours and remote work options · Continuous training opportunities, including digital courses · We care about your health and retirement · A variety of attractive offers · Your responsibilities · Ensuring 1st/2nd level support · Lifecycle manage ...
-
Employee Purchasing and Warehouse Management
2 weeks ago
Titan Ventures Mansfield, United StatesYour tasks: · * Processing of purchasing processes · * Creation and processing of orders to suppliers and order tracking · * Control and monitoring of delivery dates and ensuring availability · * Communication with suppliers · * Monitoring of goods receipt processes and inventory ...
-
FusionTech Moccasin, United StatesAre you passionate about working inclusively with children aged 1 to 6 years old? Do you thrive in a setting with decades of experience in open work? At our inclusive and bilingual daycare center, Drosselstraße in Barmbek, we care for around 35 children. We speak German and Engli ...
-
Guest Care Specialist
2 weeks ago
Monro, Inc. Ashland, United StatesCompany Description · Monro, Inc. · Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most reco ...
-
Guest Care Specialist
24 minutes ago
Monro, Inc. Ashland, United StatesCompany Description · Monro, Inc.Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recogni ...
-
Product Care Specialist
2 weeks ago
Columbus Region Galion, United States**Product Care Specialist / Delivery Driver** 201 S. Market St. · Galion, OH Hours of operation · Mon: 10:00 AM - 7:00 PM · Tue: 10:00 AM - 7:00 PM · Wed: 10:00 AM - 6:00 PM · Thu: 10:00 AM - 7:00 PM · Fri: 10:00 AM - 7:00 PM · Sat: 9:00 AM - 5:00 PM · Sun: Closed · Loca ...
-
Guest Care Specialist
2 weeks ago
Monro Muffler Brake Ashland, United StatesMonro, Inc. · Monro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the i ...
-
Personal Care Specialist
1 week ago
Ohio's Hospice Wooster, United StatesJob Description · Job DescriptionWhat You Should Know About the Personal Care Specialist Role: This is a DRIVING position serving Wayne County · This is a full-time position. · Schedule will include Monday-Friday with a weekend rotation. Hours are 8:00am-4:30pm. · We provide supe ...
-
Personal Care Specialist
2 days ago
Ohio's Hospice Wooster, United StatesJob Description · Job DescriptionWhat You Should Know About the Personal Care Specialist Role:This is a full-time position in our Truman House inpatient unit in New Philadelphia - 7:00P-7:30A · We provide superior care and superior services to patients at their end-of-life journe ...
-
Personal Care Specialist
3 days ago
Ohio's Hospice Mount Gilead, United StatesJob Description · Job DescriptionWhat You Should Know About the Personal Care Specialist Role:This is a full-time position, Monday-Friday, 8A-4:30P. · This position will travel throughout Union and Madison Counties · We provide superior care and superior services to patients at t ...
-
Lawn Care Specialist
3 days ago
Lawn Doctor of Edwardsville-Collinsville Millstadt, United StatesBenefits: · Paid time off · Signing bonus · Training & development · $250.00 sign on bonus · Join us in 55+ years of Lawn Doctor experience and growing in the Metro East area. · Serving Edwardsville, Glen Carbon, Maryville, Collinsville, O'Fallon, Fairview Heights, Bellevil ...
-
Lawn Care Specialist
3 days ago
Lawn Doctor of Edwardsville-Collinsville Millstadt, United StatesJob Description · Job DescriptionBenefits:Paid time off · Signing bonus · Training & development · $250.00 sign on bonus · Join us in 55+ years of Lawn Doctor experience and growing in the Metro East area. · Serving Edwardsville, Glen Carbon, Maryville, Collinsville, O'Fallon, F ...
Customer Care Specialist I - Mansfield, United States - Lumen Technologies Australia Pty
Description
**Customer Care Specialist I - Mansfield, OH**
**Location:** MANSFIELD, OH, US, 44907 **About Lumen**
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at , LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
****The Role****
The Customer Care Specialist I is an entry level position that involves providing general written and verbal customer support for both internal and external Lumen customers with single contact resolution.
****The Main Responsibilities****
Address internal and external customers basic questions such as billing inquires, order status, and validate services and dependencies of order requests
Collaborate with key stakeholders such as Order Entry, Customer Care Managers, Account Team, Billing and Provisioning to provide best customer experience
Utilize current systems to properly authenticate customer
Solve complex customer issues by using provided systems and resources
Provide technical support and navigation assistance of Lumens customer portal
Validate customer request type to create Move Add Change order requests for customer
Provide best in class customer experience utilizing strong written and verbal communication skills focused on resolving the customers concern at 1st point of contact
Identify and document root cause of customers issue using active listening and strategic questions
Other duties as assigned
****What We Look For in a Candidate****
**Required:**
High School diploma or GED or equivalent
1+ years of contact center experience
Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
Strong written/verbal communication experience
Strong Customer Service skills
**Preferred:**
Knowledge of telecommunications/technology industry
Requisition #:
**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.