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English Specialist - Troy, MI, United States - HarmonyCares
Description
HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Empower and support each other.
Health, Dental, Vision, Disability & Life Insurance, and much more
~401K Retirement Plan (with company match)
~ Tuition, Professional License and Certification Reimbursement
~ Paid Time Off, Holidays and Volunteer Time
~ Paid Orientation and Training
~ Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
The Community Outreach Specialist is responsible for reaching out to eligible patients with the goal of enrolling them into HarmonyCares services.
Develop relationships with Internal Medicine and Family Practices, Community Specialists, local hospitals, home health agencies, skilled nursing facilities, and clinics to drive engagement of eligible patientsEstablish a cadence of meeting with community partners to discuss HarmonyCares services, already engaged patients/families and eligible patients
Conduct telephonic outreach to eligible patients or families to enroll them in the HarmonyCares program
Coordinating and/or facilitating enrollment and onboarding of new patients by assisting with patient consents, appointment set-up, and visit reminder notes
Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry
~ Proficient in Microsoft Excel, Word, and PowerPoint
~ Experience with CRM platform
Proficient in PowerPoint and Excel
Comfort with scientific terminology
Ability to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies