Cloud Administrator - New York City, United States - Metropolitan Bank Holding Corp.

Description

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities.

The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender.

The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp.

(NYSE:

MCB).

For more information, please visit the Bank's website at

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024.

The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets.

The Bank finished ninth in S&P Global Market Intelligence's annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.

About the role:

Metropolitan Commercial Bank (the "Bank") is offering an opportunity for an Office 365 & Azure Cloud Administrator whose primary responsibility will be the day-to-day hands-on management of the Bank's Microsoft Azure Admin (Office 365 & Azure Cloud).

The position requires interaction with all IT staff, Information Security Officer (ISO), bank staff, and third-party vendors.

The right candidate should have good attention to detail and understand the effects of infrastructure changes on the systems, applications, and users.

This position is ideal for a candidate who will thrive in a fast-paced, entrepreneurial environment.

Duties and responsibilities of the job include the following (but is not limited too):

• Administration of Office 365 Services: Exchange Online, Teams, SharePoint Online, OneDrive, Intune and other Office 365 collaboration-focused applications.
• Responsible for Office 365 Exchange Online administration, maintenance of mailboxes, user accounts, distribution lists, Teams groups, Exchange and Intune policies, encryption.
• Management of litigation hold requests, including email searches, restoration of archived emails.
• Responsible for Office 365 licenses reporting, reconciliation and optimization.
• Maintenance and support of on-prem AD and Azure AD.
• Configure and maintain email filtering and security tools.
• Assist in management and upgrades of security certificates, patches, etc.
• Management of security vulnerabilities, server standards, configuration, patching, monitoring and automation.
• Troubleshooting and supporting Microsoft Teams
• Working knowledge of Information Protection, Data Governance and Compliance in Microsoft 365
• MFA implementation, troubleshooting and administration
• Respond to network and security, SPAM/malware alerts/incidents
• Create/Manage user accounts, groups and other objects in Active Directory.
• Manage permissions, and access rights for all applications in the environment.
• Create Knowledge Base articles for both users and IT personnel to assist with knowledge transfer.
• Other duties as required.
• Manage alerts and triage tickets, production issue resolution and root cause analysis.

Azure Cloud and Infrastructure Support

• Support, maintain and monitor Microsoft Azure environments (Virtual servers, storage accounts and other IaaS, PaaS services).
• Provide technical support and solutions related to implementation, configuration, and maintenance of Windows Servers and other services in Azure.
• Install, configure, administer, and support Azure compute instances, Azure Backup, Azure Storage Monitor, snapshot, Azure Storage, vNet, Load Balancers.
• Manage Azure resources: subscriptions, resource groups, VMs, storage accounts, load balancers, app gateway, vNets, subnets, private endpoints, DNS, recovery services vaults.
• Understand networking in Azure and security concepts with cloud defender, best practices for deployments, NSGs, ASGs, application deployments and PaaS services.
• Develop security baselines and standards for Azure resources, hardening and strengthening security to exceed the latest best practices.
• Optimize Azure services for cost and performance.
• Perform Windows Server administration and maintenance.
• Install, configure, and upgrade server and infrastructure software.
• Coordinate with department leadership to plan, design, and schedule the release of all software, hardware, and operating system updates
• Perform regular updates and backup operations for data protection and recovery
• Performing installation setup, deployments, testing, and validation related to deployments
• Taking ownership of tickets, documenting related actions in the system, and closing tickets upon completion
• Communicating regularly with team members, apprising them of ticket status and anticipated resolution timing
• Prioritize and respond to requests for service and may provide escalation support to Helpdesk staff
• Provide timely and efficient customer service. Respond to technical issues in a professional and timely manner. Manage and respond to escalated client inquiries
• Troubleshoot hardware and software errors. Document problems and resolutions and assess the impact of issues which may require escalation to Senior Management
• Maintain operating efficiency and stability, ensure the security and integrity of all systems and data, and respond to outages and other issues
• Perform root cause analysis and resolve faults and errors in applications
• Research and implementation of new Azure tools, products and technologies to improve efficiency, performance and cost effectiveness.
• Develop, plan, manage, document and implement IT projects.
• Identify improvements to IT documentation, network maps, processes/procedures, and tickets.
• Develop and enhance processes and technical documentation, create back-up procedures, test plans, and reports
• Assist in infrastructure project work, including branch relocation, closure, opening, office relocation, expansion.
• Provide technical support to end users, via Helpdesk requests within specified timeframes.
• Travel to datacenter and branch locations to support strategic upgrades and remediation activities.
• Assist Helpdesk support staff, and the Head of IT Infrastructure and Cloud Administrator in day-to-day activities.
• Document all activities via a ticket or change record.
• Maintains network and cloud diagrams, and process documents.
• Cross-train with others on Infrastructure team to ensure proper backup of skills and abilities.
• Other duties as assigned.

Preferred experience, education, and qualifications:

• Bachelor's Degree in Information Technology, Network Security, Computer Science or a related field of study or equivalent work experience.
• 10+ Years in IT administration with a networking focus
• Minimum 3 years of performing relevant Cloud Administration.
• Ability to assess a wide range of technologies including networking, applications development, and cloud and hosted environments.
• Ability to diagnose and resolve complex problems and provide timely user follow-up.
• Excellent analytical skills: detail-oriented; ability to grasp new concepts quickly, synthesize complex information effectively, and communicate complicated issues clearly and simply to present clear and actionable choices and recommendations.
• Creative problem-solving skills.
• Experience with Palo Alto, Cisco switches, Cisco Meraki, Cisco ISE, Nutanix, NEC a plus.
• Prior experience working in the banking industry preferred.
• The candidate should have excellent written and oral communication skills.
• Perform quality work within determined timeframes
• Interact professionally with other employees, customers, vendors and shareholders
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
• Work on ad-hoc tasks, assignments and projects as needed

Potential Salary:
$160,000 - $180,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay.

Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.