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    Wire Operations Specialist I - Birmingham, United States - Cadence Bank

    Cadence Bank
    Cadence Bank Birmingham, United States

    2 weeks ago

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    Description
    What The Role Is

    The ACH Specialist I possesses detailed knowledge of all aspects of Cadence Bank's ACH processing activities (systems, procedures, etc.). Provides assistance to customers, bank employees and the ACH Operations Manager.

    This position requires strong attention to detail, excellent communication skills, and the ability to navigate various systems and procedures efficiently.

    How You will Make an Impact


    • Process all incoming and outgoing wires accurately and efficiently.
    • Respond to phone calls received by the Wire Operations department, providing assistance to both internal and external customers.
    • Process wire returns on a daily basis, ensuring compliance with regulatory requirements.
    • Assist internal employees and customers with wire-related inquiries via email and phone, resolving issues promptly and professionally.
    • Handle trace requests from clients and internal teammates, tracking and documenting wire transactions as needed.
    • Create and maintain customer profiles for new and existing wire clients, ensuring accurate and up-to-date information.
    • Process Netrax documentation and assist with any wire research requests received from internal stakeholders.
    • Support the processing of drawdowns and provide reporting information on transactional activity as required.
    • Utilize Pay plus Wire processing knowledge to meet late shift requirements when necessary.
    • Stay informed about and comply with Federal Reserve Rules and Regulations, maintaining adherence to banking standards and protocols
    Who You Are


    • Ability to cultivate strong partnerships with teammates and other departments, fostering a collaborative work environment.
    • Proficiency in computer skills, including Excel and Google applications, with the ability to navigate banking systems effectively.
    • Strong work ethic with the capacity to multitask effectively in a fast-paced environment.
    • Knowledge of general wire processing concepts, including regulatory requirements and compliance standards.
    • Adaptability to change and willingness to work in a detail-oriented environment.
    • Familiarity with Cadence Bank systems is desired but not required.
    • Commitment to continuous self-education and improvement to enhance job performance.
    • Adherence to the policies and procedures approved by Cadence Bank.
    • Minimum up to 2 years of prior banking experience, preferably in wire processing or a related field.
    If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations.

    We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

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