Emily Riley

• Creating and implementing organizational systems
• Proficient in Microsoft Outlook, Excel, Word, and SAP software
• Detail Oriented

2019 - Present

Branch Administrator • Graybar Electric Co.
- Process customer credits and deductions and resolve discrepancies
- Implement and participate in quality improvement in an effort to limit rework and enhance service effort within the branch
- Oversee daily keying and approval of transactions including logistical workflows, miscellaneous billings, returns, and credits
- Participate in generation and clearing of daily/weekly/monthly reports and annual inventory

2016 - 2019

Switchboard Operator / Receptionist • Graybar Electric Co.
- Answer and direct incoming calls
- Ordering Office Supplies
- Entering and maintain tax certificate reports
- Managing online access and assigning customer access to company website
- Tracking down proof of delivery and freight costs for deliveries

2014-2015

High School English Teacher / Journalism Sponsor
Emmanuel Christian School
- Performed standard duties consistent with teaching
- Implemented and supervised journalism club and school paper
- Incorporated technology based learning

2008 - 2014

Office Manager
Sonny Service Company
- Developed and implemented office management system incorporating new technology
- Payroll
- Assigned service request tickets
- Billed invoices

Auburn University

Bachelor of Science/ English

Concentration in British literature