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Santa Monica

    F&B Bartender Lounge - Santa Monica, United States - Sand & Sea

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    Description

    Job Description

    Job Description

    Starting pay is $19.73 per hour

    We also provide all employees with:

    • Sick Pay
    • 401k plan option with employer watch up to 5% of total eligible income
    • On-site parking
    • Public transportation cost reimbursement
    • Alternative modes of transportations pay for walking, biking, or carpooling to walk


    JOB DESCRIPTION

    TITLE:

    Food & Beverage Bartender

    DEPARTMENT:

    Food & Beverage

    STATUS:

    Non-Exempt, Full Time Regular, Part Time, or On Call

    SUPERVISED BY:

    Director of Food & Beverage

    SUPERVISES:

    No supervisory responsibilities.

    Bartenders will set an example of top-quality customer service by providing timely, accurate and friendly service while preparing the highest quality beverages.

    ESSENTIAL DUTIES:

    • Assure opening checklist is completed, and the bar area is prepared for opening.
    • Great arriving guests in a friendly and courteous manner and help guests find appropriate seating.
    • Guide guests ordering food & beverages from the QR's menu, make recommendations, and answer questions regarding beverages and food preparation and specials.
    • Follow stablished carding policy insuring 21 years of age for alcohol consumption.
    • Assure sales of alcohol to hotel guest only, by asking for their hotel room number and their last name.
    • Be knowledgeable of food preparation, ingredients, and time of preparation.
    • Take food and or beverage orders in a timely manner, enter them in Micros and advised the kitchen staff of any dietary, allergies or special food preparation.
    • Serve guests in a timely and courteous manner and check for guest satisfaction within 3 minutes after food or drinks have been server
    • Clean and maintain your tables and area throughout your shift.
    • Be a team player, assist others in the spirit of server's comradery, for the benefit of our guest to receive superior dining experience.
    • Be ready to answer in-room dining calls when assigned or working by yourself and take food & beverage orders.
    • Advice in-room dining guests how long their order will take to be delivered.
    • Assist with banquet events, setup, service, cleanup and storing furniture.
    • Be knowledgeable of hotel amenities and hours operating of operation.
    • Strong organization and problem-solving skills.
    • Complete closing checklist.
    • Assist in month end inventories as requested.
    • Follow health department safety protocols, follow safety procedures, sanitize all tables after guest's leave.
    • Maintain cleanliness dining areas, counters, sinks, utensils, shelves and storage areas
    • Restock and replenishing refrigerators, liquor cabinets according to par list.
    • Perform additional duties as requested by the supervisor.
    • Always use the 10/5 rule when encountering guests.
    • Strong organization and problem-solving skills.
    • Complete closing duties within your scheduled time.

    ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

    Proven success in the following job competencies:

    • Honesty; has honest, direct, and factual communication and actions with internal and external customers.
    • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
    • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
    • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
    • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
    • Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
    • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
    • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
    • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with frontline employees, Managers, Directors, Ownership
    • Diversity: Strong commitment to diversity and equality in a company culture.
    • Communication: Strong communication (verbal and written) and presentation skills.
    • Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

    EXPERIENCE:

    • At least 2 years' bartending experience, in a hotel environment will be a plus
    • Must be flexible schedule and able to workdays, evenings, weekends, and holidays.
    • Must be flexible to cover shifts as a server as needed.

    EDUCATION:

    • Safe serve Certificate.
    • Lead Certificate

    WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

    • Able to stoop, kneel, bend at the waist and reach on a daily basis.
    • Able to lift and move up to 30 pounds occasionally.
    • Regular and on-time attendance is critical and a must.
    • Hours occasionally exceed 40 hours per week.
    • Ability to stand during shifts

    OTHER:

    • Other duties as assigned.

    Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.



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