Jobs
>
Remote

    Service Desk Agent I - Remote, United States - Vectrus

    Vectrus
    Vectrus Remote, United States

    4 days ago

    Default job background
    Part time
    Description
    Overview

    Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.This is a PART-TIME role. Schedule is 8:00am - 12:30pm Eastern Standard. Days off are Tuesdays and Wednesdays.The Service Desk Agent role in V2X supports a web-based registration portal and streaming video services being developed and delivered along with other partnered contractors for a DoD customer to provide a new mobile application for overseas service members and their families. This is a 100% remote position that requires a quiet, dedicated home office or workspace with a high-speed, wired ethernet connection (no wireless, cellular or satellite connections)
    Responsibilities

  • 100% phone support (inbound and outbound)
  • Provide first level support (phone and email) assisting users by providing superior quality support and service information to users.
  • Actively resolve and/or escalate incidents and service requests by ensuring they are handled within an agreed time limit, within agreed processes, and in a professional and customer sensitive manner.
  • Document and update tickets based on interactions with users by asking leading icate non-technical language and communicate that information for technical staff
  • Other duties as assigned
    • Qualifications

    Education / Certifications : One-year related experience may be substituted for one year of education, if degree is required.

  • High School/GED required (Associate degree preferred).

    • Experience :

  • Minimum 1-year customer service experience.
  • Excellent written and verbal communication with customer and team members.
  • Experience using Service Desk ticketing software.
  • Excellent interpersonal skills/telephone manner including active listening and understanding, empathy and patience with difficult callers and presentation of technical functionality to a non-technical audience.

    • Skills & Technology Used:

  • Proficiency in mobile devices and operating systems (iPhone and Android).
  • Proficiency in Smart TV's and streaming devices.
  • Working knowledge of MS Office products.
  • Broad knowledge of IT products, services, and terminology.
  • Required to stay updated on various organizational procedures and processes including dealing with sensitive data and must follow strict security protocol.
  • Basic understanding of networking.
  • Unisys

    Service Desk Agent

    3 weeks ago

    Unisys Remote, United States Full time

    What success looks like in this role: · • 1st Level telephone and other media contact support . · • Strive for a high level of first contact resolution. · • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by provi ...

  • Unisys

    Service Desk Agent

    4 weeks ago

    Unisys Remote, United States Full time

    What success looks like in this role: · • 1st Level telephone and other media contact support . · • Strive for a high level of first contact resolution. · • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by provi ...

  • Pitney Bowes Inc.

    Solutions Support Tier 1, SaaS

    4 weeks ago

    Pitney Bowes Inc. Remote, United States Full time

    At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. · We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovat ...

  • Aisera

    Large Enterprise Account Executive

    2 weeks ago

    Aisera Remote, United States Full time

    What we do: AI Service Management (AISM) · Aisera is the Generative AI space focused on creating a ChatGPT experience for Enterprise applications. Our motto of "Ask me Anything" is to provide the enterprise user the ability to self-serve and resolve inquiries spanning IT help de ...

  • Chapter

    Medicare Advisor-Atlanta/Remote

    4 weeks ago

    Chapter Remote, United States Full time

    Why We Exist · Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one's life, the reality today is that retirement brings along with it a fundamentally new set of challenges t ...

  • Intersect Power

    Manager, East Development

    4 days ago

    Intersect Power Remote, United States Full time

    Company Overview · Intersect Power is a team of friends driven to preserve our planet for future generations through low-carbon energy and infrastructure solutions. Founded in 2016, the privately held clean energy company develops and owns some of the world's largest clean energy ...

  • Zencon Group

    Systems Analyst 2

    2 weeks ago

    Zencon Group Myrtle Point, United States

    I. DESCRIPTION OF SERVICES · Texas Health and Human Services Commission requires the services of 1 Systems Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 2, Applications/Software Development and the specifications outlin ...

  • Southwestern Oregon Community College

    Short Term Housing Housekeeping/Maintenance/Grounds

    1 week ago

    Southwestern Oregon Community College Coos Bay, United States

    Salary: $16.55 Hourly · Location : Coos Bay, OR · Job Type: Temporary · Job Number: · Department: Resident Life · Division: Student Services · Opening Date: 04/01/2024 · Closing Date: 6/18/2024 11:59 PM Pacific · FLSA: Non-Exempt · Bargaining Unit: NA · Primary Purpose ...

  • Southwestern Oregon Community College

    Short Term Housing Housekeeping/Maintenance/Grounds

    2 weeks ago

    Southwestern Oregon Community College Coos Bay, United States

    Salary: $16.55 HourlyLocation : Coos Bay, ORJob Type: TemporaryJob Number: Department: Resident LifeDivision: Student ServicesOpening Date: 04/01/2024Closing Date: 6/18/2024 11:59 PM PacificFLSA: Non-ExemptBargaining Unit: NAPrimary Purpose We are offering summer work opportuniti ...

  • Southwestern Oregon Community College

    Short Term Housing Housekeeping/Maintenance/Grounds

    4 days ago

    Southwestern Oregon Community College Coos Bay, United States

    Salary: $16.55 Hourly · Location : Coos Bay, OR · Job Type: Temporary · Job Number: · Department: Resident Life · Division: Student Services · Opening Date: 04/01/2024 · Closing Date: 6/18/2024 11:59 PM Pacific · FLSA: Non-Exempt · Bargaining Unit: NA · Primary Purpose ...