- Email SaaS/Website support for Pitney Analytics
- Utilize remote and virtual technology to solve customer issues
- Troubleshooting hardware, software, and multi-function devices
- Create/provide documentation/articles for web self help
- Analyze customer databases and develop report
- Work to deliver NSAT scores above 80%
- Leverage Network Administration tools when interacting with customer information
- Develop the skills required to move into a Tier 2 Integrated Solutions Support Desk Agent by:
- Demonstrate high proficiency in at least two Integrated Software Solutions
- Continuously exhibit Quality Assurance (QA) scores above 90%.
- Show Auto-in urgency by maintaining Agent Service Levels above 70%
- Provide documented Employee Development in Technical and Leadership disciplines
- Display Client focus by sustaining NSAT scores above 84%
- Working knowledge of windows OS and Networking topologies/functions
- Knowledge of Logistics and Carrier requirements
- Experience navigating USPS processes & requirements
- Strong communication and customer service skills required
- IT Help Desk/software support experience preferred
- Hi proficiency in business analytics
- A+/N+ certifications preferred
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Solutions Support Tier 1, SaaS - Remote, United States - Pitney Bowes Inc.
Description
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
At Pitney Bowes, we do the right thing, the right way.
As a Tier 1 Integrated Solutions Support Desk Agent for Pitney Bowes, you can too.
You are:
A team player able to work with a group of subject matter experts to provide shipping solutions support for a diverse customer base through multiple channels. You are a highly organized individual who can drive content creation to improve our knowledge base for internal and external clients of Pitney Bowes.
As a member of this team, you will focus on planning and preparing for the future, and developing the skills needed for the changing world we live in.
You will:
Your background:
Compensation:
The wage range for this position is $21 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.
Our Team:
SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Live Well)
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
