- Provide Quality leadership and support to the installation sites, focusing on identification and timely resolution of issues via structured quality methods.
- Analyze multiple streams of data related to Symbotic site installations to identify systemic issues hampering installation quality, efficiency, and the company's ability to scale operations.
- Determine top issues to solve, evaluate effectivity of changes deployed.
- Statistical analysis of quality data including usage trends, pareto's of product performance, Weibel analysis, life cycle analysis, hypothesis testing, and statistical modeling.
- Lead and drive problem resolution and disseminate status and findings across the organization.
- Drive Root Cause and Corrective Action process cross functionally to permanently resolve quality issues.
- Employ 8-D based Corrective Action request to deliver efficient and effective root cause analysis and corrective / preventive actions that ensure there is no recurrence.
- Assemble and drive cross functional teams appropriate to the facets of various defects identified .
- Communicate issues across our operations team and drive closed loop problem resolution.
- Utilize Six Sigma and Lean methods to drive quality and process improvements.
- Drive data analysis of major performance concerns at sites, such as field return materials (RMA), downtime, suspects, and PDN.
- Set up and use dashboards to communicate status and drive partners, suppliers and vendors in the execution of quality system.
- Provide leadership to site quality personnel to efficiently execute quality SOP's to identify and resolve issues.
- Bachelor's degree in engineering or related discipline required .
- Minimum 12 years of Quality Engineering experience within a regulated manufacturing industry.
- Strong technical background in automation and material handling equipment deployment
- Experience in all aspects of quality management: quality concepts/tools/methods (FMEA, DOE, MSA, FMEA, PPAP, GRR, 8D, etc.)
- Analytical problem-solving skills to determine root causes (8D, A3) and use of statistical analysis tools.
- Experience in reliability methods and failure mode analysis (DFMEA, PFMEA)
- Familiar with statistical process control software such as SAA, Minitab, and JMP and Mat lab.
- Technical experience with CQE, Six Sigma Black Belt preferred, Advanced Excel skills.
- Certified or previously certified auditor for ISO 9001, AS9100, etc. preferred.
- Excellent communication and negotiation skills with the ability to influence others. Able to work effectively with global, cross-functional stakeholders.
- Strong process engineering fundamentals with the ability to identify critical control points.
- Strong quantitative and analytic skills; capable of translating findings into business actions.
- Strong hands-on project management and teamwork skills with demonstrated ability to consistently establish and meet aggressive timelines.
- Ability to build and maintain productive cross-functional relationships.
- Demonstrated ability to implement creative solutions while working under pressure.
- Up to 25% of travel may be required . Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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