Senior Dispatcher - Pineville, NC
2 days ago
Job description
Position: Senior Dispatcher / Team Lead
Location: Pineville, NC
Company: MigWay
About MigWay
MigWay is a Charlotte-based, family-owned, and operated freight carrier specializing in expedited, rush-critical loads. With over a decade of experience, we have established ourselves as a trusted partner in the transportation industry, delivering freight with precision and care across the continental U.S. Our commitment to excellence has earned us recognition on the Inc. 5000 list of fastest-growing companies and the Charlotte Business Journal's Fast 50 and Best Places to Work awards.
At MigWay, we pride ourselves, treating every team member with respect and providing opportunities for growth. Our state-of-the-art fleet and dedicated staff ensure that we meet and exceed our clients' expectations.
Role Overview
We are seeking a dynamic and experienced Senior Dispatcher / Team Lead to oversee our dispatch operations. This role is pivotal in ensuring the efficiency and effectiveness of our dispatch team, comprising 6–7 dispatchers. The ideal candidate will possess a deep understanding of the Spot freight market and Spot Load boards, exhibit strong leadership skills, and be committed to fostering a collaborative and high-performing team environment.
Key Responsibilities
Team Leadership: Supervise, mentor, and develop a team of dispatchers to ensure optimal performance (spot market experience with routing the seasonal lanes, getting the highest RPM, ensuring the whole team is profitable).
Operational Oversight: Monitor dispatch operations, providing real-time support and decision-making to address challenges promptly. MUST HAVE SPOT LOAD BOARD EXPERIENCE.
Market Engagement: Manage a limited number of trucks to stay informed about freight lanes, rates, and industry trends.
Training & Development: Conduct onboarding for new dispatchers and regular performance evaluations to maintain high service standards.
Conflict Resolution: Handle escalations and resolve conflicts, ensuring customer satisfaction and adherence to company policies.
Cross-Department Collaboration: Work closely with departments such as safety, compliance, and accounting to streamline operations.
Qualifications
Minimum of 3 years of spot market load board dispatch experience in the trucking industry.
Proven experience in a leadership, training, or supervisory role.
Strong understanding of freight markets, rates, and dispatch operations.
Excellent communication, organizational, and conflict-resolution skills.
Ability to work under pressure and make sound decisions quickly.
Proficiency in dispatch software and load boards.
What We Offer
Competitive salary and performance-based bonuses.
Opportunities for growth and advancement within the company.
A supportive and results-driven work environment.
Comprehensive health, dental, and vision benefits.
Paid time off and holidays.
Join Our Team
At MigWay, we believe in delivering not just freight but also on our promises to our clients and employees. If you're passionate about logistics and ready to lead a dedicated team in a fast-paced environment, we invite you to apply and become a part of our growing success story.
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