General Manager Food Service Distribution - Charlotte, NC
2 days ago
Job description
General Manager – Foodservice Distribution Charlotte, North Carolina | On-Site Leadership Role -Lead a High-Impact Distribution Operation
Job Summary:
We are seeking a hands-on, results-driven General Manager to lead daily operations at our Charlotte foodservice distribution facility. This role is ideal for an experienced operations leader who thrives in fast-paced, perishable distribution environments and is energized by building high-performing teams, strengthening service reliability, and driving measurable operational improvement.
You will serve as the senior on-site leader, owning facility performance across warehouse production, production, transportation, food safety, and customer service, while acting as the critical link between frontline operations and executive leadership.
This is a visible, high-influence role with the opportunity to make a lasting impact on service quality, team culture, and operational efficiency.
Why This Role Matters
- Direct leadership of a core distribution facility serving institutional foodservice customers
- Opportunity to stabilize, optimize, and scale operations
- Strong executive visibility and influence on strategy, investment, and growth
- Ability to shape culture, accountability, and leadership capability across the operation
What You'll Own
Operational Leadership
- Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch
- Drive performance against key metrics such as order accuracy, on-time delivery, productivity, waste, and safety
- Remove operational roadblocks and ensure consistent execution of standard processes
- Maintain a visible floor presence, coaching teams in real time
Team & Culture Development
- Directly lead and develop supervisors and department managers
- Build a culture of accountability, engagement, and safety
- Ensure proper staffing, scheduling, and workforce performance
- Coach leaders to improve execution, communication, and ownership
Customer Service & Cross-Functional Alignment
- Serve as the operational partner to sales and customer-facing teams
- Protect service commitments and lead resolution of service failures
- Translate customer needs into clear operational execution
- Strengthen collaboration across operations, sales, logistics, and procurement
Transportation & Delivery Performance
- Oversee dispatch, routing, and driver productivity
- Ensure on time, accurate deliveries and regulatory compliance
- Improve route efficiency and cost control while maintaining service standards
Food Safety, Quality & Compliance
- Maintain strict adherence to HACCP, sanitation, and regulatory standards
- Protect product integrity, temperature control, and traceability
- Lead corrective actions for quality or safety risks
Executive Partnership
- Provide clear reporting on performance, risks, and improvement opportunities
- Translate strategic priorities into facility-level execution
- Contribute to planning, investment decisions, and operational strategy
What Success Looks Like in the First 12 Months
- Strengthened service reliability and on-time delivery performance
- Improved labor productivity, accuracy, and cost control
- Reinforced food safety and operational discipline
- Developed a strong, accountable supervisory leadership team
Positioned the facility for sustainable growth and scalability
7+ years of senior operational leadership in foodservice distribution, wholesale distribution, or food manufacturing
- 3+ years leading supervisors or department managers
- Proven success managing warehouse, production, and transportation in a fast-paced environment
- Strong background in process discipline, KPIs, and continuous improvement
- Experience with food safety and regulatory compliance
Leadership Strengths
- Hands-on operator who leads from the floor
- Clear communicator able to align frontline teams through executives
- Decisive problem solver in time-sensitive operational environments
- Builder of accountability, culture, and leadership capability
- Customer-focused with strong sense of urgency and ownership
Preferred
- Experience with fresh-cut or perishable products
- Multi-facility or growth/turnaround environment exposure
- Familiarity with WMS, TMS, and routing technologies
- Bachelor's degree in business administration, Supply chain management or a related field
Work Environment
- Full-time, on-site leadership presence in Charlotte
- Regular time in warehouse, production, and cold-storage areas
- Early morning, weekend, or peak-season operational coverage as needed
The Opportunity
This is more than a facility leadership role—it is a chance to shape performance, culture, and growth within a critical foodservice operation.
If you are a disciplined operator, team builder, and service-driven leader ready to make a measurable impact, we want to hear from you.
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