- Lead operations of help desk and services as focal point for customer concerns
- Deliver IT Service Management support for applications over multiple customer segments
- Integrate, consolidate, and standardize IT Service Management Processes
- Interface with customer stakeholders and DevOps support teams
- Mentor your team and provide training.
- Maintain and analyze metrics for continual improvement of service value stream
- Respond to and diagnose problems and service requests through discussion with end users
- Ensure a timely support process through which problems are controlled – includes problem recognition, research, isolation, resolution, and follow-up step
- Document, track, and monitor the incidents to to ensure a timely resolution
- Coordinate second tier support for application continuity of service
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Simulate or recreate user problems to resolve operating difficulties
- Conduct analysis of identified problems and coordinate with DevOps teams to document known errors, workarounds, knowledge documents and recommend solutions to known errors
- Bachelor's degree in a related field, from an accredited institution
- 7+ years of relevant experience.
- TS/SCI clearance with poly
- In-depth experience and knowledge of Help Desk support and IT Service Management
- Demonstrated experience with providing customer service for systems that reside in a secure environment
- Ability to communicate effectively with customers and stakeholders in a fast-paced environment
- Demonstrated experience with IT Service Management Practices
- ITIL Certification
- Agile Certification
- Demonstrated experience with providing customer service for systems that reside in a secure environment
- Working knowledge of ServiceNow
- Working knowledge of Jira
- CACI's Flexible Time Off (FTO) plan allows employees to take vacation as needed, without a set number of minimum or maximum days, and is available day one of employment.
- CACI has been named one of Fortune magazine's World's Most Admired Companies and has been named an Energage Top Workplace USA for 2023
- CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post.
- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
-
Front Desk Manager
3 weeks ago
Gold's Gym International, Inc. Fredericksburg, United StatesOpen position: Front Desk Manager Location: Fredericksburg Gold's Gym The desired candidate will uphold ethical business practices and have great communication skills. Talents will include and not be limited to: 1. Proven ability to follow leadership Front Desk Manager, Customer ...
-
Desk Officer
1 week ago
Acclaim Technical Services McLean, United StatesWe are actively hiring Desk Officers with TS/SCI clearance and polygraph to support our challenging operational requirements at multiple locations in the Washington Metropolitan Area. Ideal candidates are inquisitive, investigative and action-oriented with the ability to take ini ...
-
Help Desk Specialist
2 weeks ago
C2 Essentials McLean, United StatesThe Help Desk Specialist is responsible for providing user support for a hotline that provides user support to website users. · All candidates must be able to undergo a federal background investigation. · Duties include: · • Provide phone and email support to users · • Employ ...
-
On Call/Part Time
1 week ago
IST Management Services, Inc. Mclean, United States Part timeOverview · On Call / Part Time Receptionist/Service Associate- VA (PT) · IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human R ...
-
Service Desk Representative
2 days ago
VTG McLean, United StatesOverview · VTG is looking for a · Service Desk Representative · in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The · Service Desk Representative · is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite. · What will you do? · Th ...
-
Service Desk Representative
5 days ago
VTG McLean, United StatesOverview: · VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite. · Responsibilities: · The Service ...
-
Service Desk Representative
2 weeks ago
VTG McLean, United StatesOverviewVTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite. · What will you do?The Service Desk Repre ...
-
Front Desk Receptionist
1 week ago
Turn2Partners McLean, United StatesPosition Overview: · Front Desk Duties · Greet and welcome visitors in a professional and friendly manner. · Manage incoming calls and direct them to the appropriate person or department. · Handle incoming and outgoing mail and packages. · Maintain the cleanliness and organi ...
-
IT Director
3 weeks ago
latitude McLean, United StatesThis position is looking for someone who can work fully onsite and is a US citizen. This is a direct hire full-time position that is looking to pay between $85-$125k/year. This position is looking for someone who has experience working with Azure and is ready to hire ASAP. · Qual ...
-
Front Desk Coordinator
2 weeks ago
Clark Construction Group McLean, United StatesAs an Office Services Coordinator, you will be the first point of contact for our Clark employees, clients, and visitors. You will coordinate activities, including redirecting phone calls and distributing correspondence. Multitasking and managing workload in a fast-paced environm ...
-
VA area Resident Services Coordinator
2 weeks ago
NFC Amenity Management McLean, United StatesJob Description · Job Description · WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in ...
-
Front Office Supervisor
3 weeks ago
B. F. Saul Company Hospitality Group McLean, United StatesB. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Interc ...
-
Receptionist
3 weeks ago
DMI (Digital Management, Inc.) McLean, United States· Receptionist · Job ID · Category · Administrative · Location · US-VA-McLean · About DMI · DMI, the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, D ...
-
Senior Audio Visual Technician
1 week ago
Appian Mclean, United StatesHere at Appian, we're passionate about automation, speed, and efficiency; and the CIO department is a great place to apply these values From Information Security, Business Technology, to Solution Engineering, joining Appian will provide you with the opportunity to lead technical ...
-
Front Desk Associate
1 week ago
Onelife Fitness McLean, United StatesSummary Objective: · Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone.Front Desk Associates are expected to surpass all expectations under the management of the Fro ...
-
Helpdesk Support
2 weeks ago
Agil3 Technology Solutions (A3T) McLean, United StatesAs the Helpdesk Support (Master) (NCR), you will act as a model of customer service excellence to all organizational staff members for our federal contract. You will be responsible for overseeing and mentoring a team of highly qualified professionals and interacting daily with th ...
-
Associate Practice Manager
3 weeks ago
Sono Bello McLean, United StatesESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to the following): · • Oversee and support the day-to-day activities in an accredited out-patient surgical facility, delivering the Sono Bello · patient experience, efficiently running of center operations, and bu ...
-
Senior Technical Recruiter
1 week ago
Dexian McLean, United StatesWe are seeking a highly motivated and experienced Senior Technical Recruiter to join our growing team As a Senior Technical Recruiter, you will be responsible for sourcing, screening, and interviewing top technical talent for a cutting edge FinTech Firm. You will also be responsi ...
-
Receptionist
3 weeks ago
DMI McLean, United StatesAbout DMI: · DMI, the worlds first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel co ...
-
Registration Coordinator
2 weeks ago
OrthoVirginia McLean, United StatesExempt/Non-Exempt · OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Registration Coordinator to join our team Along with a collaborative, team-oriented work environment, our outstanding employment pa ...
Help Desk Manager - McLean, United States - CACI International
Description
Help Desk Manager
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
CACI is seeking a Help Desk Manager to join Our Luke Team You will lead a distributed help desk team which provides application support services for a diverse CIO customer base. You will lead the single point of contact delivery of support for a full spectrum of important IT-focused, enterprise-wide lifecycle support. This includes dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer's enterprise. Our support in NOVA and Bethesda includes software engineering/development, O&M, technology investigations, customer advocacy, business process engineering, and system design.
You will have to be flexible in your schedule with 50% of you time being spent between our Mclean, VA and Bethesda, MD locations based on the need of consolidating the helpdesk effort. Are you interested? Invent your future and make a lasting impact at CACI
Duties include but are not limited to:
You'll Bring These Qualifications:
These Qualifications Would be Nice to Have:
What we can offer you:
At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunity for growth, recognition, and rewards. We provide the environment, support and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here )
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$67,100-$141,000