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    Installation Field Supervisor - Chicago, IL, United States - MV Transportation

    MV Transportation
    MV Transportation Chicago, IL, United States

    3 weeks ago

    Default job background
    Description

    If you reside in California, please see our for more information about our data handling practices and your data rights.


    He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.

    Customer complaint resolution.
    Obtain daily service disruptions in Excel Workbook.

    Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.

    Provide subordinate coaching and assistance when required.

    Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.

    Handles employee grievances and complaints.

    Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.

    Ability to manage multiple projects while managing 7 day/week operations.
    Ability to adapt and remain flexible in a dynamic environment.

    MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

    The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

    Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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