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    Agent: Full-Time - Atlanta, GA, United States - Brown Trucking

    Brown Trucking
    Brown Trucking Atlanta, GA, United States

    3 weeks ago

    Brown Trucking background
    Full time
    Description
    Brown Fleet Services is a full-service shop in LITHONIA, GA hiring a Full-Time Breakdown Agent
    The Breakdown Agent will be responsible for coordinating on-the-road equipment breakdowns to get the equipment repaired and rolling. He/She will be working closely with drivers and breakdown agents to ensure proper procedures and notifications are followed.
    Practical knowledge of tractor trailer repair and basic FMCSA regulations are a must. Knowledge of the transportation industry is helpful.

    Responsibilities Include (but are not limited to):
    Assist drivers with breakdown needs, accidents and emergencies by either routing them to terminals or coordinating roadside repairs
    Arrange breakdown services by locating authorized vendors within close proximity to ensure minimum wait time, competitive pricing and quality repairs
    Communicate any service disruptions and route changes due to down equipment
    Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed
    Maintain contact with vendor(s) during repair to ensure specific requirements are being met
    Update all parties regarding progress toward completion of repairs
    Coordinate payment methods to vendors.


    Requirements:
    Heavy Equipment / Trucking / Logistics experience, 5 years or more preferred
    Maintenance knowledge of tractor trailer repair preferred
    Knowledge of basic FMCSA regulations preferred
    Competent in using Microsoft Office Suite


    Brown Fleet Services Describes Its Culture As:
    Detail-Oriented quality and precision-focused
    Outcome-Oriented results-focused with strong performance culture
    Stable traditional, stable, strong processes
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