- Effectively manages the quality review process.
- Manages a multi-functional unit of Claims professionals and support staff. Evaluates and develops employees to ensure the best utilization of unit talent.
- Identifies team-staffing needs and takes necessary measures to ensure appropriate levels of service.
- Consistently monitors workflows to maximize efficiency. Maintains an acceptable level of service and customer satisfaction and retention.
- Communicates and collaborates with all of the various Accident Fund Company departments/teams with whom the customer may interact or impact through daily processes.
- Ensure appropriate account management occurs to support Accident Fund business needs.
- Evaluates training needs, develops training plans and ensures implementation.
- Develops unit goals, objectives, processes, procedures, and systems.
- Participates in development of annual departmental budget, monitors budget and identifies budget discrepancies. Research cause of discrepancies and makes recommendations.
- Ensures efficient and effective use of company resources, evaluates processes and procedures, and develops new procedures.
- Maintains up-to-date technical knowledge of Claims core functions.
- Ensures maximum team effectiveness through coordination of team functions/activities and streamlining processes to minimize duplication of efforts and promote team efficiency.
- Mentor's employees and develops career paths with growth opportunities.
- Provides guidance and advice when required or necessary and encourage/motivate employees in their daily efforts.
- Responsibility for balancing workload to optimize the effectiveness of the team.
- Participates in special projects and serves on committees as needed.
- Maintains confidentiality.
- Bachelor's degree in insurance, business or a related field.
- Progress towards, or completion of, industry-recognized professional designation preferred.
- Combination of relevant education and experience may be considered in lieu of degree.
- Seven years of experience in an insurance organization with demonstrated technical knowledge in claims management.
- Three years of previous leadership experience required.
- Customer service focused Claims Manager who demonstrates knowledge and understanding of Commercial General Liability, Auto, Auto Dealers, Garage, Trucking and other casualty lines of business.
- Supervise and manage a team of Claim Representatives.
- Acts as a technical expert in handling complaints and other escalated issues from internal and external customers.
- Supervise and manage designated coverage issues.
- Review and approve coverage determination letters.
- Assist in training Claims Representatives in the handling of designated issues involving liability, investigation, value, civil procedure and State and Federal law.
- Provide guidance to Claims Representatives on their negotiations, mediations, arbitrations and settlement procedures as assigned.
- Conduct audits of claim files to ensure best practices.
- Knowledge of team-building and employee motivation theories with the ability to effectively manage multi-functional employee teams.
- Demonstrated leadership abilities.
- Demonstrated technical knowledge of insurance administration, claims management, or relevant insurance expertise.
- Ability to work with and empower others on a collaborative basis to ensure success of unit team.
- Excellent oral and written communication skills.
- Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
- Knowledge of insurance and underwriting techniques, agency and policyholder needs.
- Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate.
- Ability to establish workflows, manage multiple projects, and meet necessary deadlines.
- Ability to maintain confidentiality.
- Ability and proficiency in the use of computers and company standard software specific to position.
- Ability to perform other assignments at locations outside the office.
-
Claims Manager
1 week ago
Infinity Ventures Phenix City, United StatesClaims Manager / Claims Processor for Motor and Property Insurance Full-time, starting on , permanent in Essen Is there a job that offers me security and a good work-life balance? Yes, there is. We have it. With flexible working hours and the option to work remotely, you will be ...
-
Manager, Claims
1 week ago
AmTrust Financial Scottsdale, United States· Manager, Claims · Job Locations · US-AZ-Scottsdale · Requisition ID · Category · Claims - Workers Compensation · Position Type · Regular Full-Time · Overview · AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Workers' Compens ...
-
Claims Manager
1 week ago
W. R. Berkley Scottsdale, United StatesThe Claims Manager is the front-line management position responsible for the direct supervision of the Claims staff at all Examiner levels. Demonstration of strong leadership qualities and professionalism is essential. Manages the entire employment c Claims Manager, Manager, Clai ...
-
Manager, Claims
4 days ago
AmTrust Financial Scottsdale, United StatesOverview: · AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Workers' Compensation Claims Manager. The Workers Compensation Claims Manager is responsible to supervise activities within the worker compensation lost time claims d ...
-
Manager, Claims Contact Center
6 days ago
USAA Phoenix, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Auto Claims Casualty Manager
6 days ago
Trexis Insurance Corporation Phoenix, United StatesTrexis Insurance / Trexis One Insurance based in Franklin, Tennessee, is one of the leading private passengers nonstandard to mid-market auto carriers. We are currently looking for Auto Claims Casualty Manager. Casualty Manager will manage Casualty Department including, but not l ...
-
Claim Operations Senior Manager
1 week ago
The Cigna Group Scottsdale, United States Full timePosition Summary · Evernorth Accountable Care is a new business focused on partnering with healthcare providers to form value-based care relationships, improving care for patients and reducing total healthcare costs. Evernorth Accountable Care will be delegated select claims proc ...
-
Claims Manager
1 day ago
Davis Search LLC Phoenix, United StatesOverview: · Highly regarded NYSE Insurance company is seeking a Claims Manager (Director depending upon level of experience) to be based either in Tempe or Chicago. Must have Construction Defect Experience. Hybrid. Routinely chosen as a TOP 100 Company (and the top insurance com ...
-
Claims Manager
2 weeks ago
Davis Search LLC Phoenix, United StatesOverview: · Highly regarded NYSE Insurance company is seeking a Claims Manager (Director depending upon level of experience) to be based either in Tempe or Chicago. Must have Construction Defect Experience. Hybrid. Routinely chosen as a TOP 100 Company (and the top insurance com ...
-
Claims Manager
3 days ago
MRINetwork Jobs Phoenix, United StatesJob Description · Job DescriptionWe are currently searching for an experienced Claims Manager. · It is preferred for this person to be in Chicago or Phoenix. · Our client is an A+ rated E&S carrier serving niche insurance markets & shouldering the risks, so their clients have the ...
-
Workers' Compensation Claim Adjuster
2 days ago
CCMSI Scottsdale, United StatesOverview: · At **CCMSI**, **we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Com ...
-
Claim Assistant
1 day ago
CCMSI Scottsdale, United StatesOverview: · At **CCMSI**, **we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Com ...
-
Multi-line Claim Adjuster
1 week ago
CCMSI Scottsdale, United StatesOverview: · At **CCMSI**, **we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Com ...
-
Claims Supervisor
1 week ago
Atlantic Casualty Insurance Company Scottsdale, United States**Atlantic Casualty Insurance Company (ACIC),** formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A+. ACIC has been certified a "Great Place to Work" for the last 3 years and on Fortune's "Best ...
-
Claims Intake/mailroom Clerk
2 days ago
Amwins Group, Inc. Scottsdale, United States**Exciting Opportunity: Claims Intake Coordinator** · Join Stealth Partner Group, an Amwins Group Company, and take on a vital role as a **Claims Intake Coordinato**r in our dynamic Claims Department. Located in Scottsdale, AZ, this in-office position offers the flexibility to wo ...
-
Claims Adjuster Iii
2 weeks ago
AmTrust Financial Services, Inc. Scottsdale, United StatesOverview: · Responsible for the prompt and efficient examination, investigation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds and claimants, ensuring that company resources are utilized in a cost effective ...
-
Claims Auditor
1 day ago
Atlantic Casualty Insurance Company Scottsdale, United States**Atlantic Casualty Insurance Company (ACIC),** formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A+. ACIC has been certified a "Great Place to Work" for the last 3 years and on Fortune's "Best ...
-
Employee Benefits, Account Manager
2 days ago
HUB International Scottsdale, United StatesHUB's Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services which makes us a leading sales and service organization in the insurance industry. This Account Man ...
-
Assistant Client Manager
2 weeks ago
Alera Group Scottsdale, United StatesOverview: · Benefit Commerce Group is seeking a personable and talented **Assistant** **Client Manager **for a hybrid role to join their Employee Benefits team. · - Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive im ...
-
Pure Insurance Scottsdale, United StatesInvest in Your Future: Associate Member Advocate Training Program · Location: Scottsdale, AZ & Charleston, SC · - Start Date: 08/19/24 · - Type: Elevate Your Career: Full-Time; Hybrid In-Office 3 days/Remote 2 days · - Compensation: $53,000 annually, plus overtime · - WHO WE ARE ...
Manager, Claims - Scottsdale, United States - Accident Fund Holdings, Inc.
Description
Job DescriptionSUMMARY
The Claims, Manager role is responsible for managing a team of Claim Representatives handling Commercial General Liability, Auto, Auto Dealers, Garage, Trucking and various other casualty lines of business. Responsible for managing and coordinating the claims related processes to serve all fifty states. This responsibility includes leading team members and managing resources to achieve team goals and objectives that support company business goals. Sets annual unit business goals, monitors production and business activity, ensures business process times are met, and establishes roles and responsibilities while maximizing use of employee talent. Assists and monitors team member's workloads, acts as liaison between team members and other teams or technical staff and establish team goals, procedures, and strategies. This particular position will manage a "Fast Track" team of mostly property damage claims with some minor bodily injury claims. This is a high volume, fast paced claims team. This is a remote position where the manager can work from home anywhere in the U.S., or one of our offices in Arizona, Ohio, Michigan or Kansas.
RESPONSIBILITIES/TASKS
Performs other related duties which may not be specifically listed in the position description, but which are within the general occupational series and responsibility level typically associated with the employee's class of work.
EMPLOYMENT QUALIFICATIONS:
EDUCATION
Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.
Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $90,400 and $151,500.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
#LI-JL1